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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I am writing to confirm stepchange help me when I ha...

I am writing to confirm stepchange help me when I have problem with my health and I could not have ienough income to pay credit cards and all my debit .they did excellent manage for my budget and maje my mind peace and no pressure when I am in long treatment Reviewed on: 23rd May 2025

From day one I was given very useful advice.

From day one I was given very useful advice. The relief of "handing over" my problems to someone more qualified than me was amazing. Everybody I spoke to was friendly, helpful and compassionate. There is no judgement, just reliable information and help for the next step. The annual reviews have really helped me keep on top of my debts and I will be clear from debt a little earlier than originally forecast. Customer service is excellent. If you are still pondering - pick up the phone today and get in touch with some really nice people. Reviewed on: 23rd May 2025

Help to clear my debts

I got a lot of help everytime was needed from the beginning until the end. They helped me on the begging with my whole plan to be affordable for me to pay. Reviewed on: 23rd May 2025

I was in a deep depression at the time and couldn't...

I was in a deep depression at the time and couldn't see a way out then i rang step change and never looked back I can honestly say If it wasn't for them god knows what I would have do ne I cannot thang them enough thank you Reviewed on: 23rd May 2025

Stepchange ease your fears and provide great solutio...

Stepchange ease your fears and provide great solutions to your debt problems. Good advice and planning combine to solve all debt problems you may have and they suggest a practical repayment scheme suitable for your needs whilst helping you pay back your debts. Reviewed on: 23rd May 2025

excellent service

excellent service, all really friendly and patient staff, would definitely recommend them to any and everyone Reviewed on: 23rd May 2025

Amazing staff and kept me updated at all times

Amazing staff and kept me updated at all times Reviewed on: 23rd May 2025

I don't know what we would have done without StepCha...

I don't know what we would have done without StepChange. We were drowning in debt due to customers not paying us in our business and the bank pulling the plug. I would be in a mental hospital if not for them and my faith. Reviewed on: 23rd May 2025

I don't know where I would have been without step ch...

I don't know where I would have been without step change they contacted all of my lenders sorted out all of my payments took away all my stress and worry and at last I could sleep at night Reviewed on: 23rd May 2025

Got my life back

Just over 5 years ago my relationship situation changed together with my job and started to struggle financially. I was simply paying out too much to cover what was coming in despite making as many money savings as I could. I started to then only pay the minimum on my credit cards and moving money around and missing payments then soon got overwhelmed. Thinking I couldn’t do anything I then adopted a head in the sand moment and really didn’t know what to do. Looking into debt online I came across this wonderful charity. They supported me to create a debt management plan and I was able to pay my debts gradually and realistically and also managed to have some money for social activities again. StepChange gave me my life back and the financial stress came down considerably without worrying about someone knocking on my door and asking me to pay a bill I couldn’t. After 5 years and communicating any changes I’m really happy to announce that I’m now debt free. It’s been a long journey and my only regret is not finding this before I got into a real crisis. Reviewed on: 23rd May 2025

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