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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

They took my stress away.

They took my stress away. I was very nervous about reaching out to someone. I honestly thought things would get so worse with companies putting pressure on me. But Step Change took it all for me. It has been a completely stress free experience. If anyone is reading this and is worried, please dont be. Get the ball rolling as soon as you can. You will quickly realise that it’s actually not as bad as you think it is. There is help. You have just got to let them know. I absolutely recommend them to anyone in financial difficulty. You can do it all online as well if you do not want to talk to anyone. Words are not enough to explain how great they have been and the assistance given to get me back on track. Thank you Step Change Reviewed on: 23rd May 2025

I was getting more and more in debt and I couldn’t f...

I was getting more and more in debt and I couldn’t figure a way out for months then I contacted Stepchange and went through the process with them. I felt immediate relief as they contacted debtors and payment plans were set up. I now have never missed a payment so feel a lot happier. Reviewed on: 23rd May 2025

StepChange saved me from myself.

StepChange saved my life as the spiral of angst and depression that can effect some hit home hard for me and the support and help and advice I received allowed me to see light at the end of the tunnel and I could feel that I could plan for a future being debt free or in a more positive place and direction. Reviewed on: 23rd May 2025

I was helped immensely my member of your staff who I...

I was helped immensely my member of your staff who I’m very grateful Reviewed on: 23rd May 2025

From stress to calm

From the overwhelming stress at the onset of COVID—my income reduced to just a third—to finding a sense of calm, StepChange was truly a lifeline. Their incredible empathy, unwavering thoughtfulness, remarkable patience, and absolute professionalism made all the difference. I genuinely can't thank them enough for lifting such a heavy burden off my shoulders. Their kindness and dedication are nothing short of extraordinary. Three years later, I am debt free. Thank you, StepChange. Reviewed on: 23rd May 2025

First class customer care

From the moment I rang you in such a state you were friendly, sympathetic & just wonderful. You took care of everything for me & 4 years on you’re all so helpful. Reviewed on: 23rd May 2025

Friendly staff and the support is second to none.

Friendly staff and the support is second to none. Helping me climb out of a mountain of debt and all whilst keeping me constantly informed via their portal. Reviewed on: 23rd May 2025

A big help and helps ease the stress of debt

Due to unforeseen circumstances I found myself having to seek help with debts and being constantly harassed by my creditors when my circumstances changed and I was unable to pay them. Every single day it would be a nasty phone call, threatening letters until one of the creditors suggested that StepChange might be able to help me. I called them up, they were understanding of my situation, eased my mind about what the creditors could and could not do to alleviate any fears that I had and then they helped me create a debt management plan on what I could afford to pay, which they then sent out to my creditors. Once that happened, my creditors were happy, they stopped applying additional charges for late fees and interest, and they left me alone to just get on with repaying my debts at a monthly payment that I could afford. Repaying then because easier and affordable. Pay a monthly payment to StepChange and they handle all the rest, proportioning out my monthly payment across all my creditors. My creditors are happy as they're all getting a slice of the payment at a percentage that reflects how much they're owed. Reviewed on: 23rd May 2025

Helpful and kind

Give good advice . Are helpful and kind. Reviewed on: 23rd May 2025

Life saving very helpful thoughtful and understanding

Life saving very helpful thoughtful and understanding Reviewed on: 23rd May 2025

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