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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

Step Change really sorted my life out for me, best t...

Step Change really sorted my life out for me, best thing I’ve ever done. Reviewed on: 6th June 2025

Was coping well with credit debt until a large new m...

Was coping well with credit debt until a large new monthly bill. Coukd of been possibly bankrupt Reviewed on: 6th June 2025

I was drowning in debt

When I first contacted Step change I was in such debt I thought I might loose my house. I couldn’t make any even basic payments and i and my children were struggling so badly. With stepchange help my debts are under control. The threatening letters from companies have stopped. I am paying all my debts slowly each month. It has saved my life. Reviewed on: 6th June 2025

Stress free and great customer service

Paid my balances off without contact from credit card companies so very stress free and had great customer service throughout the plan Reviewed on: 6th June 2025

Step change as given me peace of mind.

Step change as given me peace of mind. Being with step change let me feel secured. Reviewed on: 6th June 2025

Changed my life.

Changed my life. Stepchange provided me with the best chance to free myself from large debt. Smooth sailing process and five years on debt free. Very caring team first class, informative, helpful and I would recommend Stepchange to everybody who is feeling there is nowhere to turn with their debt because there is! Thank you 10/10 Reviewed on: 6th June 2025

Awesome all round.

Awesome all round. Very impressed with the whole organisation. Reviewed on: 6th June 2025

Very easy and clear process.

Very easy and clear process. Not made to feel guilty wrong. Just there to help you. Reviewed on: 6th June 2025

Brilliant service

Helped me to move on with my life debt free Reviewed on: 6th June 2025

Very helpful and extremely supportive.

Very helpful and extremely supportive. Very quick and easy to apply Reviewed on: 6th June 2025

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