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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Peace of mind

Stepchange have helped me for 20 years. The peace of mind, from initial phone call, was fantastic. Reviewed on: 23rd May 2025

Step Change , Dear Sir or Madam, thank you for your...

Step Change , Dear Sir or Madam, thank you for your assistance and help, highly appreciated , indeed. In many aspects of my situation, as I became disabled, your assistance was vital. Regards, Janusz Jacob Junosza Borkowski. Reviewed on: 23rd May 2025

Very helpful and easy to communicate with

Very helpful and easy to communicate with Reviewed on: 23rd May 2025

I was literally drowning, and on top of that struggl...

I was literally drowning, and on top of that struggling with a cancer diagnosis. Stepchange were just amazing, so helpful. Reviewed on: 23rd May 2025

You gave us hope.

When we realised, coming up to retirement that our credit card bill was more than we were going to be able to handle on our pensions so we called StepChange, explained our situation to them and asked for their help. They spoke to our creditors and sorted everything out for us with a debt management plan that allowed us to lead a normal stress free retirement while paying off our debt. We would have been in real trouble if it hadn’t been for them. Thank you a million times over StepChange. Reviewed on: 23rd May 2025

fantastic people

lost my job become overwhelmed, was ready to give up, saved my life Reviewed on: 23rd May 2025

A rock for the ages

If you’re finding in financial deep water, StepChange are there to help. They do not judge, only stand by your side on the walk down a rocky path . Reviewed on: 23rd May 2025

Highly recommended

Great place to start if you struggling with debt, very helpful and understanding Reviewed on: 23rd May 2025

stepchange changed my life .

stepchange changed my life . always had great dealings with assisting me and my worry s. i always felt they never judged me and always gave me help and advice for the best outcome. im nearly at the end of my dmp and it has been the best thing i did. amazing charity always fast at retrieving emails and help when needed can t thank the charity enough Reviewed on: 23rd May 2025

Non judgemental and effective advice easy online acc...

Non judgemental and effective advice easy online access. Reviewed on: 23rd May 2025

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