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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and kind

Give good advice . Are helpful and kind. Reviewed on: 23rd May 2025

Life saving very helpful thoughtful and understanding

Life saving very helpful thoughtful and understanding Reviewed on: 23rd May 2025

Excellent supportive team

Excellent supportive team who are always there for advice Reviewed on: 23rd May 2025

Quite simply, Stepchange saved my life.

Quite simply, Stepchange saved my life. I went from suicidal to being able to face life, get mental health support, manage my money and look forward to a future. Reviewed on: 23rd May 2025

Hope out of despair.

Always respond to queries in good time, competent, reliable, and confidence-building in that the future can be financially much better than the past and present. Reviewed on: 23rd May 2025

Amazingly knowledgeable and helpful

Find your people amazingly knowledgeable and helpful. Reviewed on: 23rd May 2025

About 7 years plus ago I was in terrible debt due to...

About 7 years plus ago I was in terrible debt due to a relationship breakdown plus other issues, I felt myself getting ill due to worry my future looked really bleak. My girlfriend mentioned this organisation step change which I have never heard of, I got in touch with them and they where the most understanding helpful humans I have ever come across, the way things were at the time I can truly say they probably saved my life I'm getting emotional typing this .right now I'm dept free with a tiny savings slowly growing but all in all I'm ina much better place right now and I thank you most sincerely over and over Reviewed on: 23rd May 2025

Extremely helpful and understanding of my situation...

Extremely helpful and understanding of my situation and helped me get back on track Reviewed on: 23rd May 2025

The process of setting up a budget and establishing...

The process of setting up a budget and establishing an amount has been really smooth and efficient. I was even more impressed by the fact that StepChange contacted the lenders who approved the repayment plans. It’s such a relief. I’m beyond grateful for all the help. Reviewed on: 23rd May 2025

"StepChange has been incredibly helpful

"StepChange has been incredibly helpful, providing much-needed reassurance during the challenging journey of managing debt. It's comforting to know that such a supportive organization exists. I would highly recommend StepChange as the first point of contact for anyone seeking debt advice.The team are kind, understanding, and completely professional, with a reassuringly non-judgmental approach. When you're at a low point in life, the last thing you need is to feel worse — and they ensure you don’t. The advice they provide is solid, the process is straightforward, and they tailor the best options to suit your needs. Once everything is set up, the process can be managed entirely online unless you need to reach out with questions." Reviewed on: 23rd May 2025

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