Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent Service - Debt Management

I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024

Order Out Of Chaos

StepChange offers impartial free help at a time when many may be on the edge of despair or at least bewildered and confused by the financial mess they find themselves in. I cannot recommend this company too highly when it comes to making order out of chaos. Reviewed on: 1st May 2024

Was really struggling with debts and couldn’t see a...

Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024

Excellent

There service is superb. The staffs are excellent Reviewed on: 1st May 2024

Having struggled for some time to pay my debts I con...

Having struggled for some time to pay my debts I contacted StepChange they were and still are a great help to all my solutions they listen and advise what’s the best plan that suits you and what you can afford to pay …..thank you Reviewed on: 1st May 2024

I found myself in a financial mess after my partner...

I found myself in a financial mess after my partner passed away…not only was it an emotional loss but also a loss of income too…I tried to cope with everything for around 4 months but knew I just couldn’t…I was getting letters and falling behind, interest was continuing to be applied so everything became a total nightmare…it was on The Martin Lewis program I took down details of StepChange….the next day I went online answered all that was asked…filled in online…I’ve never had to speak to anyone in person which was a relief then some days later received an email to say my DMP debt management plan was up and running…I’m into my 2nd year now …I pay by direct debit and receive an online statement every month showing where I am with my 10 debts…it’s not cost me a penny to do and has given me peace of mind doing so….Brian Reviewed on: 1st May 2024

Helped me so much.

Helped me so much. Got me out of a dark place. Reviewed on: 1st May 2024

Debt free thanks to Stepchange

I'm embarrassed that I got into a crazy amount of debt due to lack of self control, and I was just about managing to stay on top of it but I was paying so much interest, it would've taken many more years to pay off than it did with the help of Stepchange. They didn't judge, they explained my options and I went with a debt management plan. They told me what to expect, wrote to my 12 creditors and they all knew who Stepchange were so it was all very easy. Some creditors even stopped the interest. I made one combined payment to Stepchange, and 3 and a half years later, I'm now debt free. It's very satisfying seeing your accounts close one by one when you finish paying them off, and you can do everything online such as changing account numbers if the debt is passed on. Most people don't like to admit to debt but if anyone I knew were struggling, I'd recommend Stepchange in a heartbeat. Reviewed on: 1st May 2024

Been with step change for years best thing to do if...

Been with step change for years best thing to do if your debts are spiraling Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt advice
from Money Wellness 4.92 from 5443 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub