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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debts finally under control.......

Great experience so far, got my debts under control at the moment, finally learning how to control my finances and keep out of debt for the future and moving forward in life.Excellent customer service, no hassle from anyone. Reviewed on: 15th May 2024

Life changing advise in a period of terrible times

I have been in a terrible place with financial ruin. The team at StepChange have been behind me from the beginning offering incredible advise and really caring about the person on the phone. I really don't know what I would have done without their help and looking back I would have made life changing mistakes if I simply followed what the search engines were recommending. Reviewed on: 15th May 2024

Very helpfull and understanding.

Very helpfull and understanding. Reviewed on: 15th May 2024

Debt relief

I was exhausted with debt , with the help of stepchange all my debt was consolidated in an affordable monthly payment . Reviewed on: 15th May 2024

Very helpful and reassuring.

Very helpful and reassuring. Excellent advice and support. Reviewed on: 15th May 2024

Great help and very understanding

Great help and very understanding Reviewed on: 15th May 2024

Has helped me so much and so easy to sort out even i...

Has helped me so much and so easy to sort out even if it is a stressful time, i so far havent had any problems just good Reviewed on: 15th May 2024

Very Helpful

Very good advice and always help. Reviewed on: 15th May 2024

very good company very helpful put people's mind a...

very good company very helpful put people's mind at ease Reviewed on: 15th May 2024

Life changing and at times I imagine this is a life...

Life changing and at times I imagine this is a life saving service. Reviewed on: 15th May 2024

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