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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I was getting desperate with my financial situation...

I was getting desperate with my financial situation when a friend suggested that I contact StepChange: Debt Management. Everyone I spoke with at StepChange was caring and understanding, and they were able to sort out a payment regime with my Creditors to ensure my debts were being paid and I had sufficient to live on. I am very happy with the help that I received. Reviewed on: 23rd May 2025

very helpful helped me a lot to get through my finan...

very helpful helped me a lot to get through my financial difficultys Reviewed on: 23rd May 2025

I was completely overwhelmed with my finances .

I was completely overwhelmed with my finances . I went online filled in my details and step change sorted everything out. My stress eleviated immediately. I just send one payment to them and that’s it. Reviewed on: 23rd May 2025

So much easier than my anxiety had me believe

I first contacted StepChange on advice from a company I was struggling to keep up payments with. I like that you can start by getting info online before booking a phone call with them. After going through my budget with them I settled on a DMP which was set up quickly and easily. I was never made to feel embarrassed when going over my debts and I’m really glad I got the help I needed. Reviewed on: 23rd May 2025

piece of mind

My monthly outgoing are no manageable a huge wait of my mind thanks to Step change Reviewed on: 23rd May 2025

Most of the worry was taken off my shoulders.

Most of the worry was taken off my shoulders. Thank you Reviewed on: 23rd May 2025

Feeling Good

I overspent big time on credit cards and Step Change helped me so much ,please get help you won’t look back Reviewed on: 23rd May 2025

Stepchange helped me see a way forward when I though...

Stepchange helped me see a way forward when I thought I was going to lose everything. They did not judge me or the position I was in and explained all the options available to me. The ongoing support is invaluable. Reviewed on: 23rd May 2025

As if I was saved from drowning, plenty of light at...

As if I was saved from drowning, plenty of light at the end of the tunnel Reviewed on: 23rd May 2025

Step Change - so helpful. Amazing service.

Step Change were so friendly and helpful and professional. I had been so worried about calling but they were amazing. I went from being in total despair to relief and having a light at the end of the tunnel. Every person I spoke to treated me with such respect and didn’t look down on me. They were so kind. Totally recommend them. Reviewed on: 23rd May 2025

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