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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Struggling financially

My ex left me in a lot of debt and step change helped me to pay it back in an affordable and manageable way . I had a couple of months where everything went wrong , was off sick and the lovely tax man took emergency tax off me so I was extremely short them months and they put my mind at rest and eased my anxiety Reviewed on: 23rd May 2025

Amazing Step Change

I was overwhelmed of my debts before I contacted StepChange. I was losing sleep, poor appetite & I was drowning of worries. Then my friend advised me to get in touch with Step Change and when I did it was a great help & I'm now have peace of mind. Reviewed on: 23rd May 2025

Step change

I was really struggling with dept and step change saved me Reviewed on: 23rd May 2025

It’s been a very good experience, have paid off almo...

It’s been a very good experience, have paid off almost 70 percent due to the dedication and hard work by step change. Reviewed on: 23rd May 2025

I was so happy I came to you, you took a lot of weig...

I was so happy I came to you, you took a lot of weight off my shoulders. Now I have peace of mind knowing you are there for me. Reviewed on: 23rd May 2025

You made me believe again

You gave me the luxury of sleeping at night.Any problem I had there was always someone there with the answer. Reviewed on: 23rd May 2025

Non Judgmental

Very friendly nonjudgmental Help you understand your options and make sure repayments are affordable with regular reviews to make sure you can manage the repayments Reviewed on: 23rd May 2025

A great company who go out of their way to help and...

A great company who go out of their way to help and ease one’s mind Reviewed on: 23rd May 2025

I was stressed getting into debt , overwhelmed by th...

I was stressed getting into debt , overwhelmed by the constant pressure of paying things off,A conversation a suggested solution and a way out keeping the debtors at arms length learning how to manage my finances In manageable payments getting back to having a life. Reviewed on: 23rd May 2025

Concerned about my financial situation...

I was concerned about my financial situation, but after talking to an advisor and going through my budget a solution was found. These people are so helpful and understanding, NOT judgemental, would recommend to anyone. Reviewed on: 23rd May 2025

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