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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15900 reviews)

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4.95

Based on 15,900 reviews, last reviewed 6th May 2026

38100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sleep soundly After speaking to Stepchange who sorted out my finances I was actually able to get goodnight sleeps. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15900)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

StepChange empowered me to take courageous steps

I suffer from several progressively debilitating health conditions. This fact severely affected my quality of life. In an effort to improve my quality of life, I made unwise financial decisions, which ultimately put me in a position of great stress and turmoil. StepChange helped me to formulate a Debt Management Plan. All the staff at StepChange were so friendly and helpful. I felt confident that I could trust their judgment and experience. They literally empowered me to take courageous steps to get my life back. A Debt Management Plan with StepChange requires very little maintenance, other than reviewing your debts and budget at least once a year. Despite my health conditions, I get to enjoy my life again and pay off my debts. Reviewed on: 1st May 2024

Great organisation

I’ve been with step change for three years now. They are beyond helpful in supporting me. I’ve been given structure and helped to manage my debts. Such an amazing organisation and it’s free Reviewed on: 1st May 2024

Made to feel a relief to gets organised with my mon...

Made to feel a relief to gets organised with my money thank you Reviewed on: 1st May 2024

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

The advisors are all very helpful and use compassion...

The advisors are all very helpful and use compassion when talking to you, you don’t feel you are being judged and everyone is so nice to talk to. Reviewed on: 1st May 2024

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

You just have to make that step ...

I was in a very desperate situation financially and I was advised to seek help from StepChange. I did. That was the best step I made. Updating my financial circumstances online as part of my review was easy. I received nothing but excellent serviceand support throughout. Reviewed on: 1st May 2024

Stepchange helped me turn my life around from spiral...

Stepchange helped me turn my life around from spiralling out of control, couldn’t have done it without them. Reviewed on: 1st May 2024

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