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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Superb service.

Superb service. It's given me control of my finances. Reviewed on: 23rd May 2025

Excellent, impartial advice

They are so helpful and explain the whole process thoroughly, at very difficult times in your life they do not just and offer the most practical assistance, they are life savers Reviewed on: 23rd May 2025

There was no judgement.

There was no judgement. Very professional and understood my situations. Reviewed on: 23rd May 2025

Stepchange have really helped us.

Stepchange have really helped us. It was so hard before and we felt really overwhelmed. It’s such a relief now having someone else managing it for us. All that stress has been taken away. It definitely feels like a weight has been lifted and we’re on our way to becoming debt free. Reviewed on: 23rd May 2025

Debts consolidated but DMP isn’t much less

Working with StepChange has been pretty good. Updating my monthly outgoing and change of debt information is a breeze. The only negative is around having a Debt Management Plan. The DMP hasn’t really left me any better off each month. At most I roughly pay £100-£200 less than I was paying and my disposable income feels so small that I can’t go on holidays and can barely save any money towards my emergency fund as all of it is going towards my debts, groceries and car upkeep. I wish companies like this also provided preparation advice for managing other outgoings whilst on a DMP. I think Christian’s against poverty provide such a service. Reviewed on: 23rd May 2025

Excellent & Professional,

Stepchange is one of excellent company in UK and top on that all the staff worked at there very professional customer service. That's only reason I will recommend 100% percentage. Reviewed on: 23rd May 2025

Thank you.

Thank you. Appreciate your help. Reviewed on: 23rd May 2025

Supportive, non-judgemental

The telephone advisor was so very patient and understanding, I struggle on line, the telephone support I received was superb, non-judgemental and gave me encouragement to move forward with a realistic plan. Reviewed on: 23rd May 2025

Take that first step for peace of mind

I was at my wits end wondering how I was going to manage my debts when a change in circumstances left me with a lot less money coming in .Step change offered me support and reassurance setting up affordable monthly payments dealing with everything and contacting all my creditors. Reviewed on: 23rd May 2025

Great experience

Definitely would recommend very helpful llllllllllll Reviewed on: 23rd May 2025

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