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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16805 reviews)

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4.95

Based on 16,805 reviews, last reviewed 18th May 2026

100500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So glad to have Stepchange beside me! Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16805)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange are fantastic they are understanding,

Stepchange are fantastic they are understanding, compassionate. They really helped me get my depts in order. They gave me breathing space and took away the stress of being in depth. Reviewed on: 5th May 2024

I'm fighting hard to clear my debt.

I'm fighting hard to clear my debt and, struggling with my head in the process Reviewed on: 5th May 2024

Excellent Service

Thank you step change you have really helped solve my problems. I have had very good experience with yourselves and would certainly recommend you Reviewed on: 5th May 2024

It was the best step I have ever made.

It was the best step I have ever made. If it wasn’t for my Mum telling me to get in touch, god knows what and where I would be now. I was so ashamed of myself, just make that phone call and you will feel the weight lifting off your shoulders- without a word of a lie. Reviewed on: 5th May 2024

StepChange has been life changing

I was in an absolute dire situation with debt, and Step change took control and put me on a debt management plan. It’s the best thing I’ve ever done. I highly recommend anyone who is struggling with debt to get in touch with StepChange. Reviewed on: 5th May 2024

Thanks stepchange!

Really helped me out, got all my debts consolidated into one affordable monthly payment. When I had a couple of months struggling they sorted out lower payments, and you can adjust your monthly payment if your circumstances change. Whenever I have had to contact them they have been supportive and professional. Reviewed on: 5th May 2024

Step change helped me with my dept I was able to ge...

Step change helped me with my dept I was able to get back on my feet. They are friendly, knowledgeable, understanding. Reviewed on: 5th May 2024

Helpful & Understanding

From the original enquiry to the setting up of my debt management, they have been really helpful and understanding of my circumstances. It is a relief to be semi debt free and have some money to be able to live. Thank you! Reviewed on: 5th May 2024

A steady hand when life was anything but

At a time when I was at a very low edge Stepchange were non judgemental, listened and gave good sound advice, I'm very grateful for that. They continue to lookout for me while my debt recovery plan is in place. Fantastic Reviewed on: 5th May 2024

Efficient and empathetic support.

Efficient and empathetic support. Did not feel judged once, very transparent from the get go Reviewed on: 5th May 2024

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