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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16807 reviews)

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4.95

Based on 16,807 reviews, last reviewed 18th May 2026

100600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change have made such a difference to my life Step change have made such a difference to my life. Fab support to get me back on track and face up to what wasn't going away and became out of contro... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16807)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

For more than 10 years StepChange guided and support.ed

For more than 10 years StepChange guided and supported my family through difficult financial times. Reviewed on: 5th May 2024

StepChange changed my life.

StepChange changed my life. I wish I’d done it sooner Reviewed on: 5th May 2024

I was in a very very difficult position and stepchan...

I was in a very very difficult position and stepchange made everything seem possible again and helped me deal with my financial problem and have been fantastic dealing with creditors. Reviewed on: 5th May 2024

Understanding and friendly staff.

Understanding and friendly staff. Helped me go from feeling totally lost and without hope to seeing a light at the end of what appeared to be a never ending tunnel. Reviewed on: 5th May 2024

Help at hand from Stepway.

Expert guidance every step of the way from worrying about debts to putting affairs in order. Stepchange dealt with all of the creditors on my behalf and arranged a payment structure that I could afford and the creditors accepted. The hardest part is making that first step. I wish I had done it sooner. Reviewed on: 5th May 2024

Very friendly and so supportive !

Very friendly and so supportive ! Thankyou so much step change, you’ve completely changed my life after my financially difficulties during high rise cost of living and struggled keeping up with my payments. Very understanding team and I don’t know where I would be if you didn’t exist. I couldn’t ask for more. Thankyou Reviewed on: 5th May 2024

Took all of my stresses away

Always there to help, whenever I’ve had problems they have helped with no hassle, stress free service! Reviewed on: 5th May 2024

Step change has taken my fear, stress and anxiety away.

Step change has taken my fear, stress and anxiety away. I am able to focus relax and lead a normal life A huge thanks to step change for making me feel what I’m today The team members are brilliant .and very supportive. Reviewed on: 5th May 2024

Light at the end

I was in a very dark and scary financial situation almost 4 years ago. I rang Stepchange and spoke to the most wonderful, helpful delightful and very considerate female member of staff who made me feel there is hope and most of all help out there to turn my financial situation around and come Oct/Nov I will be debt FREE. A BIG thank you to Stepchange. Reviewed on: 5th May 2024

Thank you StepChange.

From the moment I engaged with StepChange they made the entire process informative and simple. The annual reviews are helpful as my circumstances have changed over the last few years. My debt management plan is tailored to allow me to repay my creditors whilst also allowing me enough time and space to plan how to clear my debt and rebuild my credit rating. Reviewed on: 5th May 2024

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