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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I am relieved to have my outstanding accounts all in...

I am relieved to have my outstanding accounts all in one place. . Reviewed on: 23rd May 2025

Life savers

Circumstances led to me being in debt, I contacted step change and never looked back, they are very helpful and understanding literally life changes Reviewed on: 23rd May 2025

Always helpful customer service.

Always helpful customer service. I was able to set up a payment plan that I can afford Reviewed on: 23rd May 2025

A huge relief

Since I first contacted StepChange the process has taken a huge weight off my mind, I am very new to this service but all correspondence with members of the team has been hugely positive. Reviewed on: 23rd May 2025

Excellent

I am very happy with Step Change and kind customer service. I am feel comfortable knowing and trusting them to help and support me by all process with MP pay monthly payment.I am recommend Step Change to my family and friends. Reviewed on: 23rd May 2025

I m with stepchange for last 3 years I found them ve...

I m with stepchange for last 3 years I found them very helpful they took me out of crisis thanks to stepchange Reviewed on: 23rd May 2025

StepChange always helped me and been always very fri...

StepChange always helped me and been always very friendly and helpful! Reviewed on: 23rd May 2025

I was overwhelmed with debt and paying it back was b...

I was overwhelmed with debt and paying it back was becoming impossible, I don't know what I would have done without their help. Step change have helped me organise my payments and talked to my creditors on my behalf. Brilliant charity. Reviewed on: 23rd May 2025

Great company- don’t look down on you or criticise j...

Great company- don’t look down on you or criticise just give you loads of practical advice Reviewed on: 23rd May 2025

It was smooth helpful and considerate

It was smooth helpful and considerate Reviewed on: 23rd May 2025

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