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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing service

Amazing service who helped beyond words can describe Reviewed on: 4th May 2024

Life Saver

I did not know where to turn when I realised the money I owed, how was I going to pay it back. I told a relative, and he suggested StepChange. I got in touch with them, eventually decided a monthly payment. Took a long time to finish, but the ending was fantastic I was finally free of debt. Reviewed on: 4th May 2024

Very helpful nice understanding people

Very helpful nice understanding people Reviewed on: 4th May 2024

Excellent service

From the initial phone call to my last payment this company was excellent. The customer service always made you valued and listened, the advice they gave me was second to none. The decision to contact them for help was one of the best decisions I have ever made. Thankyou steochange Reviewed on: 4th May 2024

From my first contact I felt a huge weight lift from...

From my first contact I felt a huge weight lift from my shoulders. They were non-judgemental, even though my debt problems were of my own doing, but they dealt with my creditors promptly and in no time at all my DMP started and letters and phone calls stopped. Best of all this plan was free, all my creditors stopped any interest, fees or charges and I am now a mere 18 months from completion of my plan. In summary Step Change are amazing. Reviewed on: 4th May 2024

Step Change has made a massive life changing differe...

Step Change has made a massive life changing difference to my life, when i remember back to the dark times i had before i first made contact with step change i honestly thought i was doomed. The step change voice on the other end of the phone reassured me that everything would be ok, i cannot ever thank them enough for everything they have done, and are still doing to this day. If you are in debt and feel like there is no way out, then please please please call step change, they know how to help and are always there. Reviewed on: 4th May 2024

I was honestly and truly suicidal

I was in a bad situation during civil, I was suicidal I didn't know how to pay back my creditors, than I was told about Stepchange, they completely dealt with my problem, I will always remember this and everyone at stepchange are so caring understanding and supportive, I can't express in words just how grateful I am to them... Reviewed on: 4th May 2024

StepChange Transforming the impossible to the possible

StepChange does not judge you if you have a debt problem. They treated me everytime with time, patience and support. I've had a horrible time with debt, and StepChange literally took away the horror of it all, and helped make my debts manageable. I'm halfway through paying off my debts. I no longer have sleepless nights, or live in fear of what the post might bring from my creditors. If you have a problem with debt, then I strongly urge you to pick up the phone and contact StepChange. It free and confidential and I could not do what I am doing (paying off my debts) without thier help. They have helped transform the impossible to the possible. Reviewed on: 4th May 2024

I have an excellent and supporting experience

I have an excellent and supporting experience Reviewed on: 4th May 2024

Supportive

Helping us through difficult times, and supporting us to pay our bills Reviewed on: 4th May 2024

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