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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always helpful & understanding.

Always helpful & understanding. Never belittling Great advice. A problem shared is half way! Thank you so much Reviewed on: 23rd May 2025

They are very efficient and helpful

They are very efficient and helpful Reviewed on: 23rd May 2025

These people are absolutely fantastic at sorting out...

These people are absolutely fantastic at sorting out your debt problems.From preparing your budget,to sorting out any letters you receive from your creditors.I can highly recommend this charity debt management company.You don’t even have to speak to anyone,if you feel ashamed or embarrassed about your debt situation.No fees whatsoever.The best debt management company in without a doubt.Thank you for your amazing service. Reviewed on: 23rd May 2025

In despair until we contacted step change !!.

We were elderly & in despair tbh . Step change changed our lives for the better . Highly recommended from every area used Reviewed on: 23rd May 2025

Great advisor.

Great advisor. Friendly and very helpful. Reviewed on: 23rd May 2025

Stepchange is a life saver.

Stepchange is a life saver. A lot would have happened without Stepchange. i cant thank them enough. Reviewed on: 23rd May 2025

Step Change have been excellent, they gave me piece...

Step Change have been excellent, they gave me piece of mind and more importantly they took all my worries and anxieties away, I can’t thank Step Chamge enough. A superb service run by professional people. Reviewed on: 23rd May 2025

Being in debt was making me ill both physically and...

Being in debt was making me ill both physically and mentally until I was directed to Step Change . I cannot thank them enough for sorting out all of my finances and taking away all of the pressure I was under with one monthly payment . I no longer fear that knock at the door and I am happy and content with how my life is going at the moment Reviewed on: 23rd May 2025

Step change has lifted the unbearable emotional burd...

Step change has lifted the unbearable emotional burden that my debt was causing. I am now repaying my creditors monthly, and are no longer juggling my finances via credit cards Reviewed on: 23rd May 2025

stopped my stess about my debt and intrest hope i ca...

stopped my stess about my debt and intrest hope i can make an offer to my creditors when i get to 60 with stepchange help. Reviewed on: 23rd May 2025

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