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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

StepChange gave me clear and easy to understand advice.

StepChange gave me clear and easy to understand advice. I found the website and online experience straight forward. You can speak to a debt advisor by phone if you wish. the Debt Management Plan they setup for me has taken a lot of worry and stress away. I also find the yearly reviews a great help aswell as being able to go on the website to look at my DMP at anytime for advice or to check my DMPstatements etc. Reviewed on: 23rd May 2025

Excellent service, staff are so helpful, none judgem...

Excellent service, staff are so helpful, none judgemental. Without the assistance of StepChange my life would be a total mess. Reviewed on: 23rd May 2025

I find it almost impossible to get through to speak...

I find it almost impossible to get through to speak someone on the phone and no one replies to any emails. Reviewed on: 23rd May 2025

Good understanding of my situation and excellent com...

Good understanding of my situation and excellent communication with all answers and paperwork up to date even though it’s a lot to figure out the details of incoming and outgoing transactions, on the whole managed well. Reviewed on: 23rd May 2025

Lovely friendly helpful people.

Lovely friendly helpful people. Not in the slightest judgemental. Expert advice. Reviewed on: 23rd May 2025

Stepchange made me feel at ease when dealing with th...

Stepchange made me feel at ease when dealing with them and sorted my debts out for me Reviewed on: 23rd May 2025

StepChange saved my life.

StepChange saved my life. From the first moment I picked up the phone to them, right the way through to making my final payment on my debt management plan (a little over four years later) the team are all committed to helping people get on top of their finances. Truly wonderful and it has made me such an evangelist. Reviewed on: 23rd May 2025

I was in a desperate state when I heard about StepCh...

I was in a desperate state when I heard about StepChange I am now able to handle my expenses with the help of the agents that put you at ease and talk things through with you Reviewed on: 23rd May 2025

When I started with step change I was so worried abo...

When I started with step change I was so worried about how I will be able to manage all the debts I had. The interest rates were getting high. Step change gave me a piece of mind. I didn’t have to worry anymore. They managed to work out how much I can afford. And am glad that I am coming to the end of all my debts. Will kind of miss you guys you had become part of my family. Thanks you Reviewed on: 23rd May 2025

Lifesaver drowning in debt to all under control

Lifesaver drowning in debt to all under control Reviewed on: 23rd May 2025

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