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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I trust Stepchange

Stepchange has been there for me in the hardest time. We feel vulnerable sometimes and do not want to share our struggle, but being honest can make things way better. Reviewed on: 23rd May 2025

Step Change your friend.

Whoever i talk to i get respect. Extremely helpful and always never patronising. Reviewed on: 23rd May 2025

I was devastated and distraught after I had a large...

I was devastated and distraught after I had a large benefit reduction. I had credit card and loan repayments that I just could not meet. step change were absolutely brilliant they didn’t judge were very calm and found me a solution that I could afford. Reviewed on: 23rd May 2025

The personal front Step Change is very supportive an...

The personal front Step Change is very supportive and professional, they will help when matters are out of control, unfortunately for myself the agreed payments are forever. Reviewed on: 23rd May 2025

Stress free step change 5plus year now there very he...

I been with step change 5plus year now there very helpful and understanding and help me sleep better at night thank u Reviewed on: 23rd May 2025

Very helpful team ,excellent service

Very helpful team ,excellent service Reviewed on: 23rd May 2025

When i heard about stepchange i rang them and it was...

When i heard about stepchange i rang them and it was the best phone call i made .They all the details of my debts and gave me the the best payment plan for my income. Yhey rang all the people i was in debt to gave them all a payment offer ehich yhey sccepted and i made a monthly payment to stepchange so sll the worry and stress was lifted from my shoulders.I am now debt free and cant thsnk stepchange enough gor there proffesional way they handled everything Reviewed on: 23rd May 2025

I didn’t know where to turn I got myself in such a m...

I didn’t know where to turn I got myself in such a mess but stepchange made it easy and gave me options I didn’t know I had to! I dreaded the phone calls but breathing space really helped Reviewed on: 23rd May 2025

Agents are so helpful

Every agent I’ve ever spoken to at stepchange has been helpful and shown empathy to me. I didn’t feel like I was talking to a person behind a phone who couldn’t care less. Reviewed on: 23rd May 2025

Stepchange were very empathetic I I was in a bad pla...

When I first contacted Stepchange,I was in a bad place health wise and they took this on board and were very empathetic and made the experience almost stress free! Reviewed on: 23rd May 2025

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