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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

When I started with step change I was so worried abo...

When I started with step change I was so worried about how I will be able to manage all the debts I had. The interest rates were getting high. Step change gave me a piece of mind. I didn’t have to worry anymore. They managed to work out how much I can afford. And am glad that I am coming to the end of all my debts. Will kind of miss you guys you had become part of my family. Thanks you Reviewed on: 23rd May 2025

Lifesaver drowning in debt to all under control

Lifesaver drowning in debt to all under control Reviewed on: 23rd May 2025

Make contact - you won’t regret it

They saved my life at a time when I couldn’t see a way out of my financial mess Reviewed on: 23rd May 2025

Helpful and stress free.

Very helpful took away the stress.. Reviewed on: 23rd May 2025

Bad debts

Got left with large debts after a divorce stepchange been brilliant helping me sort them out will be debt free in two years ,been a long road but can see the light at end of tunnel . Highly recommend stepchange Reviewed on: 23rd May 2025

Everyone I have spoke to have been kind, friendly an...

Everyone I have spoke to have been kind, friendly and fully understanding. The monthly payments are great and I feel like a weight has been lifted off my shoulders. The personal login is easy to navigate Reviewed on: 23rd May 2025

I have used stepchange for a long time and don't hav...

I have used stepchange for a long time and don't have any complaints.they are a good company to deal with. Reviewed on: 23rd May 2025

Fantastic

Had no issues with step change and it has worked for us fantastically Reviewed on: 23rd May 2025

Saved my life

Step change really helped get me out of a difficult situation im forever grateful for that Reviewed on: 23rd May 2025

Stepchange help me consolidate all my debt into one...

Stepchange help me consolidate all my debt into one monthly payment with a debit plan that hepls me budget my money saved my from a lot of stress and anxiety best thing I have ever done thank you stepchange Reviewed on: 23rd May 2025

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