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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No judgement

You was amazing ,no judgement and so so helpful I may use you again with a debt that is harassing me Reviewed on: 24th May 2025

Great service, Helpful staff, life saver.

Great service, Helpful staff, life saver. Reviewed on: 6th June 2025

Very helpful at a stressful time.

Very helpful at a stressful time. Reviewed on: 6th June 2025

A very helpful way to sort out your finances and pro...

A very helpful way to sort out your finances and protect yourself from issues arising from poor credit ratings. Reviewed on: 6th June 2025

StepChange Gave Me Peace of Mind and a Fresh Start

I am absolutely delighted with the support I’ve received from StepChange. From the very first contact, their team was incredibly understanding and non-judgemental, which made a huge difference during a stressful time. They took the time to listen to my situation and offered clear, practical advice tailored to my needs. One of the standout features is how easy they made the whole process. The online tools are straightforward, and whenever I had questions, their advisors were always patient and knowledgeable. I felt reassured knowing that I was getting advice from experts who genuinely cared about helping me get back on track. The biggest benefit for me has been the peace of mind. StepChange handled all communication with my creditors, which lifted a massive weight off my shoulders. Their debt management plan was realistic and affordable, and I can already see real progress in reducing my debts. If I had to mention a drawback, it would be that the initial paperwork took a bit of time to gather, but that’s to be expected with any financial process. Overall, the experience has been overwhelmingly positive. I would highly recommend StepChange to anyone struggling with debt. Their support has made a real difference in my life, and I’m genuinely grateful for everything they’ve done. Reviewed on: 6th June 2025

I’m so grateful of this service.

I’m so grateful of this service. Initially I was so worried about all my debts but StepChange really was so helpful and I’m almost debt free Reviewed on: 6th June 2025

Timely help

Step change helped me in my darkest moments of life and has always stood by my side over last 2 years. Reviewed on: 6th June 2025

Step change has helped me through the full process a...

Step change has helped me through the full process and even dealt with my lenders making me feel more at ease Reviewed on: 6th June 2025

The company is a godsend!!

When struggling with debt payments stepchange arranged a budget out of my earnings and negotiated payments on my behalf with my debtors. Reviewed on: 6th June 2025

Amazing organisation.

Amazing organisation. A huge help at a very stressful time. They continue to be a support and a regularly in touch Reviewed on: 6th June 2025

StepChange have changed my life and I couldn't be mo...

StepChange have changed my life and I couldn't be more grateful for the service they've offered. Because of them I am able to pay my debts without drowning in rising interest whilst balancing my monthly bills, expenses and a little on top to still enjoy life. The interface is really smart and easy to use so I love checking my monthly statements to see my balance being paid off. The team are always so helpful and judgement free which makes a huge difference. I couldn't recommend them more (and do, frequently!). Reviewed on: 6th June 2025

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