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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was at a very low ebb having been scammed

I was at a very low ebb having been scammed out of all our money but Stepchange allowed me to believe there was a way to sort out a terrible mess and they have done it for me. I am very very grateful to Stepchange for their help and advice. Reviewed on: 1st May 2024

Positive journey

I have been with StepChange since 2008 and the journey has been extremely beneficial, helpful and stress free Reviewed on: 1st May 2024

Circumstances changed

Due to my circumstances changing through illness, the woman on customer services was very helpful.. reassured me that there was nothing to worry about Reviewed on: 1st May 2024

Easy way to get in touch maybe a talk app...

Easy way to get in touch maybe a talk app on website Reviewed on: 1st May 2024

Help with debts

Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024

Great advice and assistance...

Extremely helpful, understanding and committed to get the best solution for my situation. Clear and concise advice and a very easy online system to use. Reviewed on: 1st May 2024

Stepchange really helped me and excellent client bac...

Stepchange really helped me and excellent client back up Reviewed on: 1st May 2024

THE BEST MOVE I HAVE EVER MADE

Contacting Stepchange was the best thing i ever did. I always believed i could manage my creditors but what i did not allow for was a close sequence of life changing events. Such as relationship breakdown, redundancy, serious ill health..all these events changed everything as i could borrow my way out. Well that doesnt work so i swallowed my pride and with the excellent help and guidance started DMP . I am happy to report my debt is now under full control and allows me to live a worry free life. I cannot thank them enough. Reviewed on: 1st May 2024

Debt free now

Helped clear my debt from various companies while still able to live life without worrying even allowing me to pay less during covid as unable to work paid for 6 years no debt free and saving due to the budgeting tips they gave Reviewed on: 1st May 2024

A new life

I always dreaded opening letters or answering the phone. I was sinking with no way out. I couldn’t talk to my wife about my debts I felt ashamed by . StepChange changed that and I’m starting to enjoy like again, living in the moment rather than worrying about tomorrow . Reviewed on: 1st May 2024

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