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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18635 reviews)

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4.92

Based on 18,635 reviews, last reviewed 18th Jun 2026

188100% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant. Brilliant. Felt listened too and a sense of relief Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18635)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step Change - deeply impressive saviours.

Due to a prolonged absence from work due to a health condition (over a year) my wife and I found ourselves going from reasonably comfortable to borrowing on credit cards to pay the mortgage and stay afloat. After borrowing from Peter to pay Paul for a while our situation was becoming desperate - our minimum repayments were spiralling way above our ability to pay them. We seemed to be staring into the jaws of total oblivion and were completely stressed and overwhelmed. A friend recommended Step Change and from the moment we called them they calmed our fears, took the pressure off completely and renegotiated suitable repayments with our creditors and negotiated zero interest rates on our cards and loans so we could begin to rebuild our lives. Both my wife and I cannot recommend Step Change enough - their service is life changing, their advisors are incredibly calm and helpful and they are just brilliant!! I think my wife and I felt ashamed at our plight, but Step Change never judged us, they deal with everybody from all walks of life and income groups because as in our case it's not just those on lower incomes who get into debt as we proved!! We had good incomes but when we lost the biggest of those we were sinking fast. Two years down the line we're steadily repaying our debts and trying to get back on our feet and none of that would have been possible if it wasn't for Step Change. I only wish Barclays had been similarly helpful with our mortgage arrears - they have been a total nightmare over some quite modest arrears actually!!! Shame Step Change only deal with unsecured debt... Reviewed on: 23rd May 2025

Found myself pretty overwhelmed with debt as well it...

Found myself pretty overwhelmed with debt as well it becoming out of control. Once I contacted Stepchange I had noticed the debt became more manageable as time went on over the next few months. Reviewed on: 23rd May 2025

Support and service provided excellent

Support and service provided really helped to help solve issues Reviewed on: 23rd May 2025

Financial crisis help

I was feeling completely out of control with my finances and StepChange helped me without me feeling judged or stupid and took so much weight off my shoulders. Reviewed on: 23rd May 2025

Really friendly and professional staff, always tryin...

Really friendly and professional staff, always trying to support me Reviewed on: 23rd May 2025

8 characters long

My experience is mine and mine alone Reviewed on: 23rd May 2025

great service

brilliant and stress free,the staff are very helpfull Reviewed on: 23rd May 2025

We are getting there

We were in quite a serious amount of debt but seeing that total fall month in month has given us such comfort and although we have a way to go there is light at the end of the tunnel Reviewed on: 23rd May 2025

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

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