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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Quite simple they are the best

They are amazing from first contact going through all options whatnus best fir you. Backup is truly great excellent service nothing is too much trouble Reviewed on: 23rd May 2025

I was struggling with money.

I was struggling with money. Stepchange were just brilliant in sorting out everything into one affordable payment each month. Reviewed on: 23rd May 2025

Good response times

Good response times whenever I have made contact regarding my account. Reviewed on: 23rd May 2025

Got help and advice when I needed it .

Got help and advice when I needed it . Reviewed on: 23rd May 2025

During COVID we realised that it was impossible to m...

During COVID we realised that it was impossible to maintain our debt. We contacted Stepchange and they assessed us before making any decisions. We did have choices too and eventually agreed on a debt management plan. Since taking out the plan, we have increased payments as our circumstances changed. It was a huge relief that all our creditors agreed to the plan and it has completely changed our lives. Reviewed on: 23rd May 2025

Life changing experience that put me on the right tr...

Life changing experience that put me on the right track. Reviewed on: 23rd May 2025

Life changing for me as I had got myself into deep d...

Life changing for me as I had got myself into deep debt and looking back over the years that I have been a account holder and the position I am in now and approaching retirement that I owe Step Change so much . Reviewed on: 23rd May 2025

The best and free.

Great service, always available to help and really help with the stress of all the companies calling all the time. Recommend to everyone in need, don’t hesitate they really do help. Reviewed on: 23rd May 2025

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANC...

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANCIAL PROBLEMS. 10/10 Reviewed on: 23rd May 2025

Back to the tutor ....

Total determination to help their clients Reviewed on: 23rd May 2025

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