Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Got help and advice when I needed it .

Got help and advice when I needed it . Reviewed on: 23rd May 2025

During COVID we realised that it was impossible to m...

During COVID we realised that it was impossible to maintain our debt. We contacted Stepchange and they assessed us before making any decisions. We did have choices too and eventually agreed on a debt management plan. Since taking out the plan, we have increased payments as our circumstances changed. It was a huge relief that all our creditors agreed to the plan and it has completely changed our lives. Reviewed on: 23rd May 2025

Life changing experience that put me on the right tr...

Life changing experience that put me on the right track. Reviewed on: 23rd May 2025

Life changing for me as I had got myself into deep d...

Life changing for me as I had got myself into deep debt and looking back over the years that I have been a account holder and the position I am in now and approaching retirement that I owe Step Change so much . Reviewed on: 23rd May 2025

The best and free.

Great service, always available to help and really help with the stress of all the companies calling all the time. Recommend to everyone in need, don’t hesitate they really do help. Reviewed on: 23rd May 2025

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANC...

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANCIAL PROBLEMS. 10/10 Reviewed on: 23rd May 2025

Back to the tutor ....

Total determination to help their clients Reviewed on: 23rd May 2025

I really had got myself into trouble with money.

I really had got myself into trouble with money. I was living off of credit for day to day living. I didn't think I had anywhere to turn to. Then I stumbled across stepchange. It took a while for me to go with them. Then I rang them and it was the best decision I've ever made. I will have payed off all my debt in November this year. So happy and relieved. If you are thinking of doing it. Just do it. It's the best feeling after getting set up with them. Reviewed on: 23rd May 2025

Wish I did it sooner

I was sweating before reaching out to Step Change and honestly I ish I did it sooner. Nothing but understanding/helpful throughout the whole process. Reviewed on: 23rd May 2025

Loss of a partner

I recently lost my partner and we had a joint account with stepchange. They were very helpful and sympathetic with my situation and paused my account for three months so i could have a break and get things sorted. I had no pressure what so ever from them and would highly recommend. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub