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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Smooth process and helpful advice

I accrued a lot of debt after an injury and it got sent to myriad debt collection agencies. I have tried to manage it myself and it was overwhelming. I'm on a debt management plan now and less drama. I have used Stepchange website a lot to help in making changes and contacting creditors. Just need the cost of living to go down a bit so I can get debt free quicker! Reviewed on: 23rd May 2025

StepChange is an ESSENTIAL lifeline...

StepChange has provided a crucial lifeline to me. The advisers are all very friendly, efficient , knowledgeable and above all sympathetic. Even in the darkest moments they have proved to be a guiding light when all seems lost. They are genuinely an Emergency Service and essential - especially in these very turbulent times. Very highly recommend their services if you find yourself in need of guidance and structure if you have money troubles. Reviewed on: 23rd May 2025

Honestly cannot praise Stepchange enough.

Honestly cannot praise Stepchange enough. Like many others I was in a hole sinking hard and fast that I just couldn’t get out of. I was stressed all the time, dreading the sound of my letterbox going knowing it was going to be yet another debt letter. Stepchange have helped me seriously improve my whole life, I’m paying my debts off at an affordable rate each month, I sleep better, I’m not stressed anymore and I’m just generally happier. Reviewed on: 23rd May 2025

Ii could finally sleep.

I could finally sleep. At the time when I found out about step change I was going through really awful financial issues. They helped with an affordable pla. And I could stop worrying. Reviewed on: 23rd May 2025

Easy and Simple service

Easy and simple online self set up for DMP, quick and efficient at sorting it out with creditors and getting direct debit set up. Used online customer service chat and was easy and friendly service. Has helped ease the stress of debts and getting them all together Reviewed on: 23rd May 2025

Peace of mind

Really helpful when you are feeling overwhelmed and they help you to see a way through Reviewed on: 23rd May 2025

They are the best

From the first till now there was no complaint stepchange worker are the best alway support me Reviewed on: 23rd May 2025

Simply the best.

They were so helpful and non-judgmental they put our minds at ease. They also keep us up to dare on when our debts will be cleared. Reviewed on: 23rd May 2025

Excellent service

Very helpful, excellent service, life changing Reviewed on: 23rd May 2025

Such a relief

The process has been seamless and such a relief to finally get the help i had put off for so long. Reviewed on: 23rd May 2025

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