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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Can’t thank enough for helping me.

Can’t thank enough for helping me.Highly recommended ,very professional service. Reviewed on: 23rd May 2025

Find Customer Service very good, sympathetic, and un...

Find Customer Service very good, sympathetic, and understanding each time I do a budget review. They make sure that monthly payments to creditors are what I can afford, and reasonable. Reviewed on: 23rd May 2025

Excellent, reassuring help

I found the staff very empathetic and helpful at a time of great worry. Reviewed on: 23rd May 2025

I felt overwhelmed by getting myself in debt at time...

I felt overwhelmed by getting myself in debt at time mental health was a real low. But any queries or questions took away some stress Reviewed on: 23rd May 2025

They were very reassuring and helped me out of a tig...

They were very reassuring and helped me out of a tight spot. Reviewed on: 23rd May 2025

Pure relief

I was feeling very overwhelmed to now somewhat relieved! A very helpful and efficient service! It has certainly made me look at money and spending in a very different way! I thought I was controlled with budgeting but I am much more aware now! I appreciate all their help. Reviewed on: 23rd May 2025

Great experience, very good customer service

Great experience, very good customer service Reviewed on: 23rd May 2025

I was at my lowest knowing that I was in serious fin...

I was at my lowest knowing that I was in serious financial trouble. A quick call and everything was sorted. That night was the first time I had more than a few hours sleep, I wish I had done it sooner. Some will say I brought it on myself, over spending, living beyond my means but it really wasn’t like that and they never judged me. Reviewed on: 23rd May 2025

Very helpful and thorough and put you at ease straig...

Very helpful and thorough and put you at ease straight away. Reviewed on: 23rd May 2025

Much happier now

Very happy with the quality of the service received Reviewed on: 23rd May 2025

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