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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life change with Stepchange

I carried the weight off debt for years and after dealing with step change, I can breathe again, I can walk tall and upright. Every time I have called each and everyone I have dealt with have been amazing and so polite. I would highly recommend Step change to anyone that feels like they are drowning in debt, they don't just throw you a life safer, they gently help you out so you can breathe again. Thank you.. Reviewed on: 1st May 2024

Stepchange helped me when I couldn't see any solutio...

Stepchange helped me when I couldn't see any solution to my debt, with friendly helpful advice they helped .me manage my debt Reviewed on: 1st May 2024

Very understanding and professional

Very understanding and professional Reviewed on: 1st May 2024

Don't be afraid to ask for help.

Don't be afraid to ask for help. Stepchange are non judgemental. I have two more payments to make on my plan and I will be debt free. Thanks to Stepchange. Friendly and welcoming, thanks for your support. Reviewed on: 1st May 2024

Stepchange debt charity,has been an excellent choice...

Stepchange debt charity,has been an excellent choice for me , really helpful, Reviewed on: 1st May 2024

They are absolutely brilliant they really helped me...

They are absolutely brilliant they really helped me when I was struggling. Great, great company, recommended to anyone that needs help... Reviewed on: 1st May 2024

understanding very good at their job thank you

understanding very good at their job thank you Reviewed on: 1st May 2024

I was struggling and drowning in debt I spoke to Ste...

I was struggling and drowning in debt I spoke to Stepchange and they talked through various options for me , the process was easy and very non judgemental Reviewed on: 1st May 2024

Excellent support and took sleepless nights away gav...

Excellent support and took sleepless nights away gave us back our life Reviewed on: 1st May 2024

Step change was a saver for me, and even still they...

Step change was a saver for me, and even still they continue to be so professional and considering with myself and my situation. They are amazing individuals and customer service is through the roof. Reviewed on: 1st May 2024

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