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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Without you I don't think I would have coped.

Without you I don't think I would have coped. Although, not your fault, trying to speak to someone sometimes was a little tricky. Reviewed on: 23rd May 2025

Understanding staff changed my life

All staff are super friendly, patient, understanding and helpful. Cant thank you enough Reviewed on: 23rd May 2025

I was completely stressed out about debts didn’t kno...

I was completely stressed out about debts didn’t know what to do. Got in contact with step Change so easy to deal with just wish I’ve done it earlier slowly getting back on track with highly recommend if you’re in trouble just don’t put it off. Give them a call. Reviewed on: 23rd May 2025

Life changing experience,I Was going through a very...

Life changing experience,I Was going through a very difficult situation with my finance, sleepless nights on top a nights,working but just to pay my debt nothing left after pay day,then my wife told me about stepschange, I'll never heard of them,stepschange make BIG difference words can't explain, Reviewed on: 23rd May 2025

Flawless experience

Everyone that I spoke to was so kind. It helped me gain perspective quickly and release the shame that I had surrounding my debt. The advice that I received took into account my needs at no point did I feel pressurised into making a decision. When i did decide that setting up a DMP was the right solution for me. StepChange was so swift in setting this up for me. The service I received is utterly flawless. Thank you I am very grateful Reviewed on: 23rd May 2025

Stepchange was recommended to me by a family member.

Stepchange was recommended to me by a family member. My Debt was very overwhelming, and my wages just weren’t stretching far enough. I was a little worried about taking this step,i believed I got myself into the debt and I had to get myself out of it. i felt I was cheating by going down this route, but Im so glad I applied to stepchange. A weigh has been lifted, it was easy and quick to set up, I’m making affordable payments after completing a budget and it’s reviewed every year. Have access to an online account where I can view statements,debt balances and budget Reviewed on: 23rd May 2025

I just started

I just signed tbe agreement and I'm on tbe way debt free life. At this moment is okay. Reviewed on: 23rd May 2025

Very experienced and nice people

Very experienced and nice people Reviewed on: 23rd May 2025

Such a relief

I contacted Stepchange after really struggling with debts due to a relationship breakdown. It was such a relief to speak to someone and admit I was struggling. They were so kind, didn't judge and helped me work out what I could afford to pay each month. I make one payment a month to Stepchange and they split it between my debts. I no longer dread opening my post when it arrives as they contacted the companies and set up the arrangement. Fantastic service. Reviewed on: 23rd May 2025

StepChange have been excellent, incredible free serv...

StepChange have been excellent, incredible free service. Couldn't rate them more highly. Reviewed on: 23rd May 2025

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