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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

My stress has been taken away

My first communication with Stepchange was through a form, but I was contacted almost immediately. The team are amazing and the reassurance they give is comforting. Reviewed on: 2nd May 2024

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

Step change are very empathetic towards helping.

Step change are very empathetic towards helping, they are non judgemental, very patient, and give great advice. All customers should be treated this way. Very Good. Reviewed on: 2nd May 2024

Stepchange closed my case and returned money which I...

Stepchange closed my case and returned money which I had overpaid but still had debtors chasing me afterwards as the balances were not fully settled. However, very reliable and got me out of a lot of trouble. Really they are a life line. Reviewed on: 2nd May 2024

Best support ever

Help was there at the time of need amazing service Reviewed on: 2nd May 2024

No judgement. Just help and understanding

We were going out of our minds worrying after a change in finances left us unable to meet our commitments. After being told about stepchange we phoned them and they have been non judgemental and helped immensely with my mental health. If anyone has worries financially, please don't let it ruin your life. Contact stepchange for support and help. Nobody wants to go through this kind of thing in their lives but the fact that these post covid times has left many of us in a much different situation and it's so wonderful to have this kind of assistance. Reviewed on: 2nd May 2024

Expert advice from knowledgeable staff

The lust of options available to help you with your problem or clearly explained with allows you to get back on track. Reviewed on: 2nd May 2024

Saved me

When I thought I could see no end step change saved me Reviewed on: 2nd May 2024

I have big problems with debit credit card and day l...

I have big problems with debit credit card and day loans, they sorted it out very fast , no stress and every time I needed to speak to them answered phone straight away Reviewed on: 2nd May 2024

They helped me and took alot of stress away.

They helped me and took alot of stress away. I would recommend them to anyone who is struggling with debt. Reviewed on: 2nd May 2024

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