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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15793 reviews)

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4.95

Based on 15,793 reviews, last reviewed 6th May 2026

34700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to contact very helpful and knowledgeable. Easy to contact very helpful and knowledgeable. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15793)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very friendly staff treat you with respect and are v...

Very friendly staff treat you with respect and are very helpful also their website is easy to use Reviewed on: 1st May 2024

Outstanding organisation life changing support

Once in a lifetime life changing support from Stepchange. Absolutely fantastic charity. Cannot thank them enough. Reviewed on: 1st May 2024

Huge Relief

Very helpful, no pressure, leave you alone, can sleep at night knowing that they are looking after me. Reviewed on: 1st May 2024

Dealing with outstanding debt

We had issues with outstanding debt, Stepchange were very helpful in sorting out our finances and dealing with our creditors. Reviewed on: 1st May 2024

I have nearly cleared 2 off my debts and slo...

I have got out and off nearly 2 off my debts and slowly getting financially on my feet knowing my debts are managed. Step change has done all the back and fro with the debts so has made that a lot easier plus a lot less stress as I was overwhelmed before I started using step change. Reviewed on: 1st May 2024

My debts had got out of hand

My debts had got out of hand and each month I didn’t know how I would pay everyone. I wish I’d contacted StepChange sooner - they helped me structure affordable payments to my creditors. They are so helpful when you get in touch with them and they never make you feel bad. An effortless way to manage payments. Reviewed on: 1st May 2024

I was in such a mess and couldn't find a way out of...

I was in such a mess and couldn't find a way out of it until step change helped me. Reviewed on: 1st May 2024

They have been a becon of light.

They have been a beacon of light and helped me from the very first contact, and dealt with my debts to the companies I owe releasing me of the stress. Reviewed on: 1st May 2024

Total Relief

It took a huge worry off my mind after my debt was managed by Stepchane Reviewed on: 1st May 2024

Excellent help when really needed

Stepchange helped me regain control of my finances all with great advice and care in a stressful time Reviewed on: 1st May 2024

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