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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very good service always there with the right answer...

Very good service always there with the right answers to any questions you ask Reviewed on: 23rd May 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Quick set up and not much hassle at all. Reviewed on: 23rd May 2025

StepChange gave me my life back

A few years ago, I rang StepChange in tears after being referred by a kind lady at the bank. I had reached a breaking point—no longer able to “borrow from Peter to pay Paul” because Peter wanted his money back. I was completely overwhelmed, ashamed of my debt, and couldn’t see a way out. From the moment I called, I was met with compassion. The advisor I spoke to (whose name I sadly didn’t catch) was incredibly patient and kind as we worked through all the necessary information together. I was nervous and uncertain at first, so I called StepChange multiple times—and each time, I was met with the same kindness and reassurance. Now, a few years on, I’m over £13,000 lighter in debt and past the halfway mark. I no longer dread the post or flinch when the phone rings. Despite living on a budget, I feel freer and more in control than I have in years. I genuinely don’t know what I would have done without StepChange. Thank you from the bottom of my heart. Reviewed on: 23rd May 2025

They put my mind at rest and helped me every step so...

They put my mind at rest and helped me every step soughted out my debt and come up with a plan to pay every one off that I could afford i never Evan had to speak to my debters they did everything. It helped put my mind at ease and helped me start sleeping again with out all the stress and worry Reviewed on: 23rd May 2025

Stepchange has been very helpful in helping me manag...

Stepchange has been very helpful in helping me manage my financial stress which affected me mentally and causing me sleepless nights, I am grateful for their service and also with the flexibility of being able to contact them online is also a relief. Reviewed on: 23rd May 2025

Excellent

excellent give peace of mind all through Reviewed on: 23rd May 2025

Such a brilliant service really helpful and compassi...

Such a brilliant service really helpful and compassionate. Excellent to know it’s a proper recognised organisation too considering all the dodgy ones that advertise. Am always telling people how good it is if you’re struggling Reviewed on: 23rd May 2025

I was at my wits end, petrified of the situation I h...

I was at my wits end, petrified of the situation I had got myself into. I phoned StepChange and they were so helpful and gave me hope that I could carry on. I have a debt management plan that I update each year. I am so grateful to StepChange for helping me be able to sleep at night and give me peace at last. It will take a long time to pay it all off but at least I will do that eventually and I can live in the meantime. Reviewed on: 23rd May 2025

I was so embarrassed and upset but everyone I spoke...

I was so embarrassed and upset but everyone I spoke to was so understanding and no judgement was made and I didn’t have to worry. It was all sorted out for me. I had got myself in such a mess but thank goodness I made that call. Reviewed on: 23rd May 2025

Excellent experience from start to finish

Excellent experience from start to finish Reviewed on: 23rd May 2025

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