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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

seek help for your health

you can only ignore the letters for so long, the stress wont go away seeking help is difficult as you are embarrased and ashamed to be in your situation, finding and joining stepchange changed all that, a monthly affordable plan no more letters no more stress, a debt reducing over time. Reviewed on: 23rd May 2025

Weight off my shoulders

What a weight off my shoulders step change were very helpful and supportive when my husband had a breakdown and lost his job we would have lost everything we worked hard for if stepchange wasn’t there for us Reviewed on: 23rd May 2025

Always very friendly staff and helpful

Always very friendly staff and helpful Reviewed on: 23rd May 2025

Life saver ' literally

Step chsnge wee excellent. From feeling overwhelmed with no easy way out to seeing light at the end of the tunnel. Very simple process. Some of my debtors stopped charging interest which i doubt woupd hsve gappened without step change Reviewed on: 23rd May 2025

Best decision I've ever made

I was so stressed and completely overwhelmed trying to keep on top of all my debts. Literally living from paycheck to paycheck and being terrified how to afford anything “extra” for the month like an MOT or even going for a meal with friends. Step change has changed my life, I honestly can’t recommend them enough. I felt initially embarrassed explaining and adding up all my debts but they were so kind and understanding! If you are in a similar position please get in touch with them you will be so glad you did! Reviewed on: 23rd May 2025

Made a very stressful situationa lot better

Made a very stressful situation a lot better . Very understanding staff Reviewed on: 23rd May 2025

Peace of mind and stress free life

The support gave peace of mind and stress free life Reviewed on: 23rd May 2025

Amazing, thank you

Quick, easy, would be nice to have confirmation that the creditors have accepted the offers, apart from that, it’s been a massive help and a huge relief, thank you Reviewed on: 23rd May 2025

From the start they have been supportive, and did no...

From the start they have been supportive, and did not judge me. They explained everything in detail, allowing me to make the options. Reviewed on: 23rd May 2025

Needed help and they are there all time on end of th...

Needed help and they are there all time on end of the phone Reviewed on: 23rd May 2025

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