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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange has been very helpful in helping me manag...

Stepchange has been very helpful in helping me manage my financial stress which affected me mentally and causing me sleepless nights, I am grateful for their service and also with the flexibility of being able to contact them online is also a relief. Reviewed on: 23rd May 2025

Excellent

excellent give peace of mind all through Reviewed on: 23rd May 2025

Such a brilliant service really helpful and compassi...

Such a brilliant service really helpful and compassionate. Excellent to know it’s a proper recognised organisation too considering all the dodgy ones that advertise. Am always telling people how good it is if you’re struggling Reviewed on: 23rd May 2025

I was at my wits end, petrified of the situation I h...

I was at my wits end, petrified of the situation I had got myself into. I phoned StepChange and they were so helpful and gave me hope that I could carry on. I have a debt management plan that I update each year. I am so grateful to StepChange for helping me be able to sleep at night and give me peace at last. It will take a long time to pay it all off but at least I will do that eventually and I can live in the meantime. Reviewed on: 23rd May 2025

I was so embarrassed and upset but everyone I spoke...

I was so embarrassed and upset but everyone I spoke to was so understanding and no judgement was made and I didn’t have to worry. It was all sorted out for me. I had got myself in such a mess but thank goodness I made that call. Reviewed on: 23rd May 2025

Excellent experience from start to finish

Excellent experience from start to finish Reviewed on: 23rd May 2025

seek help for your health

you can only ignore the letters for so long, the stress wont go away seeking help is difficult as you are embarrased and ashamed to be in your situation, finding and joining stepchange changed all that, a monthly affordable plan no more letters no more stress, a debt reducing over time. Reviewed on: 23rd May 2025

Weight off my shoulders

What a weight off my shoulders step change were very helpful and supportive when my husband had a breakdown and lost his job we would have lost everything we worked hard for if stepchange wasn’t there for us Reviewed on: 23rd May 2025

Always very friendly staff and helpful

Always very friendly staff and helpful Reviewed on: 23rd May 2025

Life saver ' literally

Step chsnge wee excellent. From feeling overwhelmed with no easy way out to seeing light at the end of the tunnel. Very simple process. Some of my debtors stopped charging interest which i doubt woupd hsve gappened without step change Reviewed on: 23rd May 2025

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