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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing service

Amazing service from the initial setup to answering any queries and resolving issues. Reviewed on: 1st May 2024

A human and pragmatic supportive approach always

A human and pragmatic supportive approach always Reviewed on: 1st May 2024

Get back on track

Step Change helped me get back on track and pay off all my debts in less than 3 years with an affordable amount. They also helped stop any interest. Reviewed on: 1st May 2024

Great customer service they resolve every issue with...

Great customer service they resolve every issue without the stress of contacting the debt companies yourself life changing service I highly recommend to anyone in debt needing help Reviewed on: 1st May 2024

Great service and company

Stephanie have helped me enormously with my debts I highly recommend this company if you are struggling with debt Reviewed on: 1st May 2024

Excellent service and support

They have supported me to consider my options, from first contacting them to now they have been really helpful and supportive particularly when discussing financial difficulties Reviewed on: 1st May 2024

StepChange have been excellent.

StepChange have been excellent. They have been efficient and helpful and have taken away from me the acute stress of having to deal directly with creditors. Reviewed on: 1st May 2024

Great Help

Very helpful & friendly service which made me feel like there is a solution to my debt problems & allow me to sleep at night. Reviewed on: 1st May 2024

Always helpful and very knowledgeable

Always helpful and very knowledgeable Reviewed on: 1st May 2024

As a older lady who managed to get into dept due to...

As a older lady who managed to get into dept due to unforeseen circumstances Step Change has put my mind as ease,they talked me though the process,slowly, allowing me to check with what they were advising me each time so I didn’t panic so they have been brilliant Reviewed on: 1st May 2024

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