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StepChange: Debt Management reviews

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4.96
Based on 11,174 reviews, last reviewed 21st May 2025
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

I was in deep debt and did not know where to turn ,... I was in deep debt and did not know where to turn , ignoring all calls & letters , stepchange sorted me right out and quickly , I can now sleep Reviewed on: 21st May 2025
Mike Arthurs's avatar
Mike Arthurs

Latest lowest rating:

1

Poor advice My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went ... Read more Reviewed on: 22nd April 2025
Leanne M's avatar
Leanne M
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11174)

Review of the StepChange, Debt Management:

i was scammed, frauded.

5
i owe money to a loan company but i did not borrow it the scammers did it and the police said it was fraud and the bank said it was fraud but the loan company said it was not fraud, i have police fraud phone number and same with my bank but i have to pay a very large sum of money back myself and step change helped me with a debt management plan. Reviewed on: 30th May 2024
Betty M's avatar
Betty M

Very helpful and friendly

5
Very helpful and friendly. Recommended Reviewed on: 30th May 2024
Pawel's avatar
Pawel

Professional and compassionate

5
Stepchange have always treated me professionally but with human compassion. Being in debt can make you feel a failure but there has never been any judgement from anyone I have spoken with at Stepchange. They have been a huge help to me when I have been at my lowest. Reviewed on: 30th May 2024
Trish's avatar
Trish

Lifesavers

5
StepChange have really helped me with managing my debts all in one place, and for free! Whenever I call, I get through to someone lovely, knowledgable and super helpful. Can't reccomend them enough for anyone struggling with debt. Reviewed on: 30th May 2024
Battyechan's avatar
Battyechan

Lifesavers

5
At a time when I was very, very low, StepChange were able to help me in a practical way in dealing with my debts. By producing a doable repayment programme from my personal income & expenditure, StepChange cleared a path for me to see, and believe, that a future for me did indeed exist. Reviewed on: 30th May 2024
Graham's avatar
Graham

After being made redundant, I was desperate for help...

5
After being made redundant, I was desperate for help to sort out debt. I contacted Step Change for support, and they have! I can sleep at night, I'm not dodging the calls or worried about what the postman will bring that day. I am paying off my debts, I have given authority to my partner to help me. All my debts are paid in one payment and Step Change do the rest for free! 100% of the funds I pay go towards paying off my debts. The staff I have spoken to are so professional and yet friendly. At NO time have I felt judged, not once. When I was made redundant during covid, I felt desperate, not knowing where to turn, now I'm settled back in a new job, and the stress of repaying my debts is lifted. I cannot thank all the people from Step Change, who have helped me, enough. Reviewed on: 30th May 2024
Sheldon P's avatar
Sheldon P

Using StepChange has been honestly life changing for me

5
The help I received from StepChange has been honestly life changing. I was in real difficulty with my finances, the situation was getting worse and it was causing me a lot of stress and anxiety. But contacting StepChange helped me get things under control and eased my worries straight away. They are kind, knowledgeable, professional and totally non judgmental. I'm so grateful for their help and ongoing support and would recommend them to anyone struggling with debt. Reviewed on: 29th May 2024
JF's avatar
JF

Step change took our debt and turned it into somethi...

5
Step change took our debt and turned it into something that helped our money factor in everything that needed taking into account as well as managing what we owed. So 'we got this' thanks to their support Reviewed on: 29th May 2024
Kerridwen N's avatar
Kerridwen N

Staff was so friendly and sympathetic and understand...

5
Staff was so friendly and sympathetic and understanding. Feel at ease talking to them rather than feeling anxious Reviewed on: 29th May 2024
Dorota k's avatar
Dorota k

I contacted stepchange when I was struggling to pay...

5
I contacted stepchange when I was struggling to pay debts due to rising costs of today. The online forms were very straightforward and easy enough to complete, it was nice to know someone was there to help if needed with the forms. Once I completed everything asked, I just had to wait. It was around 10 days that I was contacted to say all was set up and when my first payment would be taken. In those 10 days stepchange emailed me and kept me up to date on what they had sent to my creditors. It was so easy from start to having my DMP set up, will definitely recommend to anyone struggling, wish I'd found out about it sooner as I wouldn't have had to struggle for so long. Thank you Reviewed on: 29th May 2024
Kaye 's avatar
Kaye

Stress Buster

5
Stepchange helped immeasurably in relieving the stress being experienced by me & kept creditors reasonably happy. Reviewed on: 29th May 2024
John H's avatar
John H

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