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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15977 reviews)

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4.95

Based on 15,977 reviews, last reviewed 7th May 2026

60850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I'm grateful for the help I have received from and... I'm grateful for the help I have received from and it has changed my life. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15977)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Worry gone and nice to know somebody is sorting it a...

Worry gone and nice to know somebody is sorting it all out for you Reviewed on: 1st May 2024

Step change have taking my worries away, what would...

Step change have taking my worries away, what would have resulted to depression. Step change help me to pay what i can avoid. Reviewed on: 1st May 2024

The place to call for impartial and FREE debt support

Suffered for years with debt and made a simple call. So helpful and supportive with great advice and guidance. Reviewed on: 1st May 2024

Worked with me.

Worked with me to get my creditor from calling and sending letters. Also helping to get my creditors paid without not more interest added to my debts. Reviewed on: 1st May 2024

Superb in every possible way and no judgement

Superb in every possible way and no judgement Reviewed on: 1st May 2024

extremely helpful team of compassionate people

extremely helpful team of compassionate people Reviewed on: 1st May 2024

Step change was a life saver!

Step change was a life saver!! I was having sleepless nights, worrying about bills... I felt trapped!! Someone recommended Step change so I contacted them straightaway. They were friendly, competent and never made me feel awkward or embarrassed about my situation. They talked me through my finances and things finally made sense! They identified companies that I owed money to and we decided on a reasonable repayment offer, having completed a household budget within our means! With regular updates to your budget you can spot impending "hiccups" but there are always great staff to help you manage things. I would thoroughly recommend Step change to anyone, with their help you will be able to breathe again!! Reviewed on: 1st May 2024

I am very thankful

They helped me a lot and I am very thankful to them. Reviewed on: 1st May 2024

Feedback.

I so grateful for the management of my debt until to be debt free after 2 years, so very helphul and I recommended Step Change Charity thankyou very much Reviewed on: 1st May 2024

Supportive, empathetic, just awesome!!!

Supportive, empathetic, non-judgemental. Fantastic organisation doing really helpful and appreciative work during very hard times. Reviewed on: 1st May 2024

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