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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15900 reviews)

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4.95

Based on 15,900 reviews, last reviewed 6th May 2026

38100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sleep soundly After speaking to Stepchange who sorted out my finances I was actually able to get goodnight sleeps. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15900)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Helped me get my debts down

Helped get my debts down to manageable payments enabling me to nearly clear my debts Reviewed on: 1st May 2024

Service is very good and helpful

Service is very good and helpful Reviewed on: 1st May 2024

Amazing service helped me out no end with my debts f...

Amazing service helped me out no end with my debts from putting me into a breathing space to setting up a debt management plan for me Reviewed on: 1st May 2024

Always friendly and helpful and full of good advice

Always friendly and helpful and full of good advice Reviewed on: 1st May 2024

First class advice and support

I will forever be grateful for the help and support I have been given by the staff at Stepchange. My creditors stopped harassing me for payment, the interest and additional charges stopped after a couple of months and I pay an affordable monthly amount. I highly recommend anybody struggling with debt to contact them Reviewed on: 1st May 2024

Absolutely outstanding don’t know where I would be w...

Absolutely outstanding don’t know where I would be without them Reviewed on: 1st May 2024

Very helpful

Helped me also managing my stress easier now thank you Reviewed on: 1st May 2024

Very friendly staff treat you with respect and are v...

Very friendly staff treat you with respect and are very helpful also their website is easy to use Reviewed on: 1st May 2024

Outstanding organisation life changing support

Once in a lifetime life changing support from Stepchange. Absolutely fantastic charity. Cannot thank them enough. Reviewed on: 1st May 2024

Huge Relief

Very helpful, no pressure, leave you alone, can sleep at night knowing that they are looking after me. Reviewed on: 1st May 2024

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