Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

View other StepChange products

4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

So helpful and understanding.

So helpful and understanding. Step change have a Process that is easy to go through. Reviewed on: 23rd May 2025

Top class

Professional and pleasant and thorough customer agents Reviewed on: 23rd May 2025

Very helpful and never made me feel embarrassed.

Very helpful and never made me feel embarrassed. I’m now no longer as stressed as I was before Reviewed on: 23rd May 2025

5 stars from me. Highly recommend - make that call!

I approached Step Change as an overwhelmed client desperate for help. Step Change offered me a non judgmental solution and I have been paying my creditors every month with their continued support. I would definitely recommend Step Change to anyone at rock bottom or simply struggling to make payments each month - a simple call and a problem shared is a problem halved and it really is worth it. Reviewed on: 23rd May 2025

Done everything online just so simple

Done everything online just so simple Reviewed on: 23rd May 2025

If you are in any financial trouble it's not the en...

If you are in any financial trouble it's not the end of the world give step change a call they are easy to talk to they don't judge you but they will help you get your money situation and life back on track Reviewed on: 23rd May 2025

helped me to sort out my problem

helped me to sort out my problem Reviewed on: 23rd May 2025

Peace from creditors.

Just so happy knowing that we are in a place where one day we will be Debt free. The organisation have taken all the pressure from us. The current health situation of my Partner and I, prevent control due to our levels of stress. Thank you for everything you do StepChange. Reviewed on: 23rd May 2025

StepChange take a step towards a positive change

I have been with StepChange for almost 5 years now. They have been very supportive and doing excellent work in guiding me through my troubled and challenging times. Reviewed on: 23rd May 2025

Kind and understanding customer service staff.

Kind and understanding customer service staff. Very knowledgeable Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub