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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Such a great professional company

I have total peace of mind since dealing with stepchange and always find them sympathetic with, especially after still dealing with the death of my husband and 2 sons. Best thing I ever did being referred to stepchange. Great organisation Reviewed on: 23rd May 2025

Everything well explained and efficiently dealt with.

Everything well explained and efficiently dealt with. Reviewed on: 23rd May 2025

Debt change

The service you get is second to none expert help all the way Reviewed on: 23rd May 2025

The support has been really helpful.

The support has been really helpful. Reviewed on: 23rd May 2025

I was swamped with credit card debt!

I was swamped with credit card debt, the minimum payments kept getting bigger and the interest was cancelling out my payments. I was getting no where with asking for help from the creditors. Step change has taken all the stress away and now with affordable monthly payments and interest stopped I can actually see my debt going down. It's a massive relief. Reviewed on: 23rd May 2025

I had got myself into quite a bit of debt for which...

I had got myself into quite a bit of debt for which I was paying back with extortionate interest rates! I was falling further and further behind with payments, I was losing sleep and making myself sick with worry over it. I saw an advert for StepChange and after a lot of dithering I gave them a call. I am so glad I did, I actually faced up to my problems for the first time and although I was horrified by how much I actually owed, I did feel that it was the first step to getting sorted. The advisor went through all my incoming and outgoing money, suggesting ways to cut back and cancel unnecessary subscriptions etc. After we had all the information we agreed on an affordable amount for me to pay off my debts. I now only have one monthly payment instead of six or seven different payments going out. It has certainly put my mind at ease knowing my debts are being taken care of and I also have a date of woo will be debt free so that’s great to work towards. I would most definitely recommend StepChange! Reviewed on: 23rd May 2025

Really helpful Team , discuss all options with you a...

Really helpful Team , discuss all options with you and help you find what is the best for you. Reviewed on: 23rd May 2025

Excellent customer service and support.

I freak out whenever I get contacted about my finances. I’ve felt less alone working with stepchange. Although one of the companies I’m paying back have done nothing but bully me every month. That hasn’t stopped. Reviewed on: 23rd May 2025

StepChange took away all my worries.

StepChange took away all my worries of the debts I had accumulated. It was such a relief to get all the help and advice they offered me. I would advise anyone in a similar position to contact them as soon as possible. Reviewed on: 23rd May 2025

Stepchange have given me a new life lease of life

Stepchange have given me a new lease of life Reviewed on: 23rd May 2025

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