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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16298 reviews)

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4.95

Based on 16,298 reviews, last reviewed 7th May 2026

76150% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So easy to talk things through So easy to talk things through and get a full explanation of what happens next Reviewed on: 7th May 2026

Latest lowest rating:

1

Always found you very helpful. Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16298)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Staff are so professional and caring.

Staff are so professional and caring. Someone is always ready to help. Website easy to navigate. Have helped me so much. Reviewed on: 1st May 2024

100% Recommended to help clear debt

Step change has really helped me get a hold on my finances and start to clear my debt. It's affordable and have already suggested them to a few friends. Reviewed on: 1st May 2024

Very helpful, easy to communicate and very professio...

Very helpful, easy to communicate and very professional staff. Reviewed on: 1st May 2024

First time

I was a bit weary about contacting StepChange but they were so helpful and made me feel at ease. They explained everything and how it all worked. I didn’t need to speak to them as that was a problem with my anxiety so was able to do it all on line Reviewed on: 1st May 2024

StepChange has completely saved my life

I was seriously struggling with my debt and StepChange has completely saved my life with their help. Thank you StepChange. Reviewed on: 1st May 2024

Debt free thanks to StepChange

I was over £30K in debt when I went to StepChange and under 14 years managed to clear the entire debt within my means. They allowed for you to address your debt without compromising on day to day essentials and the occasional treat !! I would recommend the support from StepChange to anybody . I am still debt free and will not ever be in debt again. Reviewed on: 1st May 2024

Step change change my life with the help for my...

Step change change my life with the help for my debits Reviewed on: 1st May 2024

Stepchange are very professional and make managing y...

Stepchange are very professional and make managing your debts a lot less stressful Reviewed on: 1st May 2024

Very helpful and informative on what to do and optio...

Very helpful and informative on what to do and options available, went through budget to see where we could cut back. Also advised what we may get from creditors and how to deal with any letters. Always helpful Reviewed on: 1st May 2024

StepChange helped me breath again & helped me naviga...

StepChange helped me breath again & helped me navigate through an extremely difficult time. They gave sound advice & at no time did I feel judged. I felt supported & was given practical help. I wouldn’t hesitate to recommend them. Reviewed on: 1st May 2024

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