Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16427 reviews)

View other StepChange products

4.95

Based on 16,427 reviews, last reviewed 8th May 2026

82250% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very efficient sorted everything out for us and neve... Very efficient sorted everything out for us and never judge anyone Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16427)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Debt management

It was such a positive experience getting in touch with step change to sort my finances out they are so friendly and experienced and sorted everything out for me Reviewed on: 1st May 2024

Great service

Easy application process, and helpful customer service team. Reviewed on: 1st May 2024

Absolutely brilliant service from extremely compassi...

Absolutely brilliant service from extremely compassionate and professional people. Understanding and helpful drum the beginning and throughout. Stepchange removed the burden, guilt, embarrassment and fear of facing my financial issues. Reviewed on: 1st May 2024

They are very helpful and supportive

They are very helpful and supportive Reviewed on: 1st May 2024

Non judgemental

Really helpful, non judgemental, treat you as a person Support with contacting debtors, the advisors really do reduce your financial worries. Reviewed on: 1st May 2024

Been with Stepchange for over 10 yearss.

Been with Stepchange for over 10 years. The staff have all always been top class and very knowledgeable in assisting me in my debt crisis. I am indebted to them Reviewed on: 1st May 2024

Great help.

Great help. Speed out a plan and helped to keep me on track Reviewed on: 1st May 2024

Very understanding and helpful

As you can imagine having debt and not being able to afford it and worrying about everything can be awful. Step change has helped so much I feel less stressed and worried I can afford the payments. Anytime I've had to speak to step change they have always been very helpful and understanding. I review my plan each year but I'm sure if I had any problems they would listen and help any way they can Reviewed on: 1st May 2024

my awful amount of debt

i was in debt didnt know where to turn endless phone calls and sleepless nights after searching for someone to help not all companies are bona fide i came across step change they were so helpful and didnt judge me i was put on a payment plan to consolidate my debts and kept phone calls at bay the plan went on for a long time but now im debt free i cannot thank them enough Reviewed on: 1st May 2024

Outstanding!

All my interactions with Step Change staff have been outstanding. They possess excellent communication skills and a large reservoir of patience. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub