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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Debt relief

Excellent service I had managed to rack up 50k on my Credit Cards. I was managing the payments ok each month but not really reducing my credit card Reviewed on: 23rd May 2025

So helpful

Just everything they do so helpful and make you feel at ease,couldn’t recommend them enough Reviewed on: 23rd May 2025

Since 2010, my DMP is managed most professionally by...

Since 2010, my DMP is managed most professionally by Step change ( also the former service). Each of staff who answered my call was caring, kind, and knowledgeable to perform timely acts to continue my trouble less dependable repayments to my creditors for the last 15 years. Reviewed on: 23rd May 2025

Every time contact is made I receive useful advice.

Every time contact is made I receive useful advice. Reviewed on: 23rd May 2025

Overview of assistance provided.

Very helpful and understanding. Information gathering offered in a simple to read document. Can be reviewed and changed at any time. Operatives can be contacted in different ways, eg, email or by phone. Helpful advice given.. Reviewed on: 23rd May 2025

Staff are so understanding, do everything they can t...

Staff are so understanding, do everything they can to help . Great advice . Reviewed on: 23rd May 2025

Eased stress and help me achieve my goal

Helped me so much, took me from feeling overwhelmed and like I would never get anywhere to actually seeing things improve, such a relief. Reviewed on: 23rd May 2025

Debt management

I had debt from multiple places, I didn't have the funds to pay so I was recommended stepchange through citizens advice,they help me put all my debts in one place and they contacted the companies for me I just had to pay what I could afford,now I'm going to be debt free pretty soon Reviewed on: 23rd May 2025

Generally very positive

I think advice regarding defaults was lacking that these should be prioritised early on as in my case some of them came late on and will drag out the associated impairment. Contact with staff has been very positive and informative. Reviewed on: 23rd May 2025

Step changed helped me when nobody else would.

Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025

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