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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very friendly and helpful staff when discussing fina...

Very friendly and helpful staff when discussing financial advice. Can always call to discuss my situation. Reviewed on: 23rd May 2025

Stepchange are true blessing!!

When everybody was against me, they protected me, guided me and stayed with me. They are magnificent and continue to support me. They are a God send to those experiencing financial challenges. Reviewed on: 23rd May 2025

Excellent customer service

Everyone I've spoken to have been so helpful and go out there way to solve any of my problems Reviewed on: 23rd May 2025

Excellent service

I was so stressed about debt building up but you managed to sort everyout in just a few short steps. I can now sleep at night knowing I'm not going to have bailiffs at the door Reviewed on: 23rd May 2025

From start to finish staff were very helpful and mad...

From start to finish staff were very helpful and made me feel at ease. I have struggled for a long time and was very anxious about contacting them. They assured me everything will work out for me, and it has lifted a big weight off my shoulders. Big thank you to all staff. Reviewed on: 23rd May 2025

yes it's stressful, but it eventually gets you there.

yes it's stressful, but it eventually gets you there. What is not made obvious however is that this (overly positive) process will junk your credit rating, for years. Reviewed on: 23rd May 2025

Helped me get a debt management program together

Helped me get a debt management program together Reviewed on: 23rd May 2025

Live Savers. I love Step Change

Everytime I call Step Change I get the best possible support and understanding. They saved my life Reviewed on: 23rd May 2025

Without stepchange we would have been in serious pro...

Without stepchange we would have been in serious problems. Reviewed on: 23rd May 2025

Don't take on credit cards at all

When you need them it's gotten bad and you worry. But they really help you when you need it. You don't won't to be in depth and the banks cut you off with interest rates too high. Step change help a lot. But it should get like that. You banks give your more if you earn more but if you lose your job.then have to work 2 low paid jobs just to pay your bills. I wasn't spending the money on me Reviewed on: 23rd May 2025

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