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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

yes it's stressful, but it eventually gets you there.

yes it's stressful, but it eventually gets you there. What is not made obvious however is that this (overly positive) process will junk your credit rating, for years. Reviewed on: 23rd May 2025

Helped me get a debt management program together

Helped me get a debt management program together Reviewed on: 23rd May 2025

Live Savers. I love Step Change

Everytime I call Step Change I get the best possible support and understanding. They saved my life Reviewed on: 23rd May 2025

Without stepchange we would have been in serious pro...

Without stepchange we would have been in serious problems. Reviewed on: 23rd May 2025

Don't take on credit cards at all

When you need them it's gotten bad and you worry. But they really help you when you need it. You don't won't to be in depth and the banks cut you off with interest rates too high. Step change help a lot. But it should get like that. You banks give your more if you earn more but if you lose your job.then have to work 2 low paid jobs just to pay your bills. I wasn't spending the money on me Reviewed on: 23rd May 2025

100% non stressful and so helpful

100% non stressful and so helpful Reviewed on: 23rd May 2025

I was completely overwhelmed not sleeping or eating...

I was completely overwhelmed not sleeping or eating didn’t want to leave the house. Stepchange arranged a 30 day pause and then contacted all of the agencies I owed money too. Set up a manageable amount per month to pay back Reviewed on: 23rd May 2025

A life saver

From depression to help removed threats and heavy pressure from debtors. They working on the edge of the law. But stepchange sorted all my worries. Reviewed on: 23rd May 2025

Debt relief

Excellent service I had managed to rack up 50k on my Credit Cards. I was managing the payments ok each month but not really reducing my credit card Reviewed on: 23rd May 2025

So helpful

Just everything they do so helpful and make you feel at ease,couldn’t recommend them enough Reviewed on: 23rd May 2025

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