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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

100% non stressful and so helpful

100% non stressful and so helpful Reviewed on: 23rd May 2025

I was completely overwhelmed not sleeping or eating...

I was completely overwhelmed not sleeping or eating didn’t want to leave the house. Stepchange arranged a 30 day pause and then contacted all of the agencies I owed money too. Set up a manageable amount per month to pay back Reviewed on: 23rd May 2025

A life saver

From depression to help removed threats and heavy pressure from debtors. They working on the edge of the law. But stepchange sorted all my worries. Reviewed on: 23rd May 2025

Debt relief

Excellent service I had managed to rack up 50k on my Credit Cards. I was managing the payments ok each month but not really reducing my credit card Reviewed on: 23rd May 2025

So helpful

Just everything they do so helpful and make you feel at ease,couldn’t recommend them enough Reviewed on: 23rd May 2025

Since 2010, my DMP is managed most professionally by...

Since 2010, my DMP is managed most professionally by Step change ( also the former service). Each of staff who answered my call was caring, kind, and knowledgeable to perform timely acts to continue my trouble less dependable repayments to my creditors for the last 15 years. Reviewed on: 23rd May 2025

Every time contact is made I receive useful advice.

Every time contact is made I receive useful advice. Reviewed on: 23rd May 2025

Overview of assistance provided.

Very helpful and understanding. Information gathering offered in a simple to read document. Can be reviewed and changed at any time. Operatives can be contacted in different ways, eg, email or by phone. Helpful advice given.. Reviewed on: 23rd May 2025

Staff are so understanding, do everything they can t...

Staff are so understanding, do everything they can to help . Great advice . Reviewed on: 23rd May 2025

Eased stress and help me achieve my goal

Helped me so much, took me from feeling overwhelmed and like I would never get anywhere to actually seeing things improve, such a relief. Reviewed on: 23rd May 2025

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