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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15987 reviews)

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4.95

Based on 15,987 reviews, last reviewed 7th May 2026

61350% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good money management I was completely overwhelmed with my debts however Stepchange helped me manage an affordable budget that was realistic and would help me get out of de... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15987)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

When I lost my wife to cancer and my business went b...

When I lost my wife to cancer and my business went bankrupt through Chinese cheap alternative. I was recommended Debt StepChange. They were so helpful and understanding about my financial situation. It saved my life. Reviewed on: 1st May 2024

there is life with debt thanks to stepchange

always there at the end of the phone to help and advice on things even at my lowest point good solid advice my i could not get my head round things just someone to talk to and listen life saver Reviewed on: 1st May 2024

I have had a series of illnesses and have not been a...

I have had a series of illnesses and have not been able to help myself much for some time but stepchange have helped me through it and had enormous patience and understanding Reviewed on: 1st May 2024

Stepchange Are great

Stepchange have helped me so much, I was really stressed & struggling with debt & how to pay it all off. They have sorted it all out for me & have been great Reviewed on: 1st May 2024

I now feel that my situation is under control ...

I now feel that my situation is under control and being managed without me fretting and worrying about it,it is still hard but I have peace of mind and have been helped enormously.I had felt that I would lose everything but was supported to get things under control. Reviewed on: 1st May 2024

When I was first starting to get my debts in order I...

When I was first starting to get my debts in order I was constantly worrying about how I would manage to pay it off but thankfully step change helped me see I could pay them off with a dmp and were there every step of the way. I have now paid over half of my total debts off and will have cleared them all in full before long all thanks to this amazing charity. Reviewed on: 1st May 2024

Step change have been very helpful over the years, t...

Step change have been very helpful over the years, they have been able to help me put my mind at rest with excellent support. Reviewed on: 1st May 2024

Helped me get my debts down

Helped get my debts down to manageable payments enabling me to nearly clear my debts Reviewed on: 1st May 2024

Service is very good and helpful

Service is very good and helpful Reviewed on: 1st May 2024

Amazing service helped me out no end with my debts f...

Amazing service helped me out no end with my debts from putting me into a breathing space to setting up a debt management plan for me Reviewed on: 1st May 2024

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