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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Got Me a out Of Trouble

All customer service agents are to the highest of standards. The treat you like a person not just a number. Reviewed on: 2nd May 2024

Puts your mind at ease, always helpful and has time...

Puts your mind at ease, always helpful and has time to listen Reviewed on: 2nd May 2024

They are so kind, supportive, professional and cari...

They are so kind, supportive, professional and caring towards any worried you sre going through. Reviewed on: 2nd May 2024

So helpful during what is currently a worrying time.

So helpful during what is currently a worrying time. As someone who has always felt in control of my finances, the last few years and personal circumstances I have felt that this control has spiralled and I found myself out of my depth. Steochange reassured me about everything and talked me through what I needed to do offered advice and ways to navigate through. Reviewed on: 2nd May 2024

Stepchange are amazing

Stepchange have helped me sorting my finances in to manageable monthly payments releaving pressure on myself Reviewed on: 2nd May 2024

Step change has really helped, easy service to sign...

Step change has really helped, easy service to sign into for help and support Reviewed on: 2nd May 2024

Fantastic, helping me get out of debt

Fantastic, helping me get out of debt Reviewed on: 2nd May 2024

An excellent service from start to finish.

An excellent service from start to finish. Treated me with sensitivity and expertise. Totally recommend this service to anyone who is struggling with their debt. Reviewed on: 2nd May 2024

I was very worried about my debts.

I was very worried about my debts. StepChange helped me sort everything out and put my mind at ease. Reviewed on: 2nd May 2024

They have never responded to my emails when I have h...

They have never responded to my emails when I have had queries accessing my account or asking for another debt to be added, or to provide evidence to a company or asking amount amount of payments. Reviewed on: 2nd May 2024

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