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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Has helped me with my debt and can always b very hel...

Has helped me with my debt and can always b very helpful with budgeting how much to pay so I can afford each month Reviewed on: 1st May 2024

Help so much with my debt management plan

Help so much with my debt management plan Reviewed on: 1st May 2024

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

Have always handled my concerns professionally

Have always handled my concerns professionally Reviewed on: 1st May 2024

It's been such an easy process.

It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024

Peace of mind and excellent service

Peace of mind and excellent service Reviewed on: 1st May 2024

Great and wished I had used them sooner.

Great and wished I had used them sooner. Reviewed on: 1st May 2024

Was having sleepless night until I got Intouch with...

Was having sleepless night until I got Intouch with StepChange helped me sort my finances out lovely staff Reviewed on: 1st May 2024

Very easy to understand, polite and helpful staff ,m...

Very easy to understand, polite and helpful staff ,make you feel in control again Reviewed on: 1st May 2024

Step change debt charity help me in a difficult situ...

Step change debt charity help me in a difficult situation. Glad that I was advised to use their services. Reviewed on: 1st May 2024

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