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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15795 reviews)

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4.95

Based on 15,795 reviews, last reviewed 6th May 2026

34767% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Kind and helpful in these difficult times. Kind and helpful in these difficult times. Glad I took the leap Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15795)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange have been brilliant lremoved my worrie...

Stepchange have been brilliant and removed my worries I now just pay once a month Reviewed on: 1st May 2024

They provided an excellent service.

They provided an excellent service. I can now say I am debt free and that is because of step change. It is very easy to use there service on line or by phone. They are very friendly and helpful and donot judge. Reviewed on: 1st May 2024

Excellent web tools that really help face and deal w...

Excellent web tools that really help face and deal with your debts. Such a load off my mind! Reviewed on: 1st May 2024

Excellent.

Efficient. Understanding. Friendly. Reviewed on: 1st May 2024

Life changing support!

I can’t say enough good things about StepChange. I had got myself into a very scary place financially due to health issues and I felt completely trapped and couldn’t see a way out. Step Change from the very beginning were so empathetic and reassuring and have taken away so much stress that I didn’t even realise I was living with. Being able to pay one single payment a month instead of 9+ AND interest has been lifesaving! Every single representative that I have spoken with has been warm and knowledgeable and I always recommend their services to friends and family who are also struggling financially. Debt can be such a taboo thing to talk about but accepting I needed help and contacting Step Change has been the best thing I’ve ever done. Reviewed on: 1st May 2024

I was on the verge of Suicide when I phoned step cha...

I was on the verge of Suicide when I phoned step change, they helped to take the weight of the world off my shoulders. Reviewed on: 1st May 2024

Stepchange are very helpful and give good advice.

Stepchange are very helpful and give good advice. Reviewed on: 1st May 2024

My life, my finances

It’s been amazing and helpful to me , I can’t imagine people chasing me everyday for my debt. It’s really depressing Reviewed on: 1st May 2024

From despair to elation

From being in despair because of the size of my debts to the feeling of elation knowing that in three months time when they are all paid off, it was worth that phone call six years ago. Reviewed on: 1st May 2024

Step Change helped me clear my debt stress!

I never felt judged, right from the start to the end,The team treated me with understanding.whenever I had an issue or a question, they are polite and helpful throughout. I had a big amount to pay but StepChange made it easy for me to realise it was possible to pay and debt free.i am debt free and proud of team! I learnt to spend better and I am happy! Reviewed on: 1st May 2024

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