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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16452 reviews)

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4.95

Based on 16,452 reviews, last reviewed 8th May 2026

83450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Robbing Peter to pay Paul Due to things beyond my control I got myself in a complete mess. I was robbing Peter to pay Paul each month and getting no where apart from being very... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16452)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Make that first step

I’m so glad I picked up the phone and contacted Stepchange about my situation. The best decision I’ve ever made. Reviewed on: 1st May 2024

Above & beyond customer service throughout .

Due to long term illness I had to stop working to receive treatment so I needed help to manage my debt..I live in Leicester but my illness is very rare & I get treated in Chelsea hospital London so I had to prioritise being able to afford to get to my appointments & surgery’s. The advise & help I received was Excellent, I was very surprised how much help & guidance was given in a clear & genuine way.. Being in hospital so much having this experience has really helped ease my mind that I am able to manage everything & not worry & be so anxious about it anymore. It has been a great help both financially & to my well being Reviewed on: 1st May 2024

I cannot begin to explain how relieved I feel.

I cannot begin to explain how relieved I feel. Thank you isn't enough Reviewed on: 1st May 2024

StepChange helped to change my life

StepChange helped to change my life for the better and I will be forever grateful. Being in debt is like sinking slowly into a depth of worry and anxiety, it takes a hold of you and controls every aspect of everyday life. StepChange from start to finish supported me into becoming self aware and financially free of debt. Once you take the first steps you'll be able to take back control and suddenly there is light again, I can not recommend this service enough. Thank you StepChange. Reviewed on: 1st May 2024

Professional help when I needed it the most

I was drowning in debt and didn’t know what to do, StepChange helped me consolidate my loans into affordable monthly repayments. I can’t thank them enough. Reviewed on: 1st May 2024

Great professional people to speak with.

Great professional people to speak with. support excellent, knowledgeable and truly empathetic. You need to know these guys will be with you 100%. they are, do understanding too x Reviewed on: 1st May 2024

if you need help with debt these are the people to r...

if you need help with debt these are the people to reach out to Reviewed on: 1st May 2024

Sometimes life creates situations to be de...

Sometimes life creates situations that need to be dealt with but of course not everyone is able to manage dealing with them wisely & effectively! Stepchange helped me get my life back on track without judging me & with genuine care & compassion. I am so grateful for this organisation & those who work in it! May it continue for ever & a day! Reviewed on: 1st May 2024

Very helpful advisor and reassuring and thorough

Very helpful advisor and reassuring and thorough Reviewed on: 1st May 2024

The company give you best advice and listen to you a...

The company give you best advice and listen to you and have empathy.I was rock bottom and embarrassed about my situation but I did not feel judged. In fact after my initial conversation I felt like I had had a therapy meeting as I was desperate. I got my self worth back Reviewed on: 1st May 2024

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