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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16340 reviews)

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4.95

Based on 16,340 reviews, last reviewed 7th May 2026

78200% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange gave me vital help and assurance. From the minute I contacted Stepchange, it was CCCS in the early days, I was treated with respect and received a very high level of assistance. this a... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16340)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Life saving

Stopped all the phone calls from debtors and was easy to set up and affordable to my circumstances Reviewed on: 1st May 2024

Great support and guidance

Support and guidance is free of charge and depends on your circumstances. All arranged online which was very convenient too. Reviewed on: 1st May 2024

I was going through stressful period due to my debt.

I was going through stressful period due to my debt. Wasn’t sure what to do. I was advised to contact step change. Step change charity understood my debt level exactly how I would have felt and gone through tough time. Plan was made to ease my life. Now debt management plan helps to manage my finances better way. Without step charity, my life would have been awful and can’t imagine how I alone delt my debt level which was killing me every day, Reviewed on: 1st May 2024

nothing short of life changing

StepChange has changed my life by enabling me to get control of my finances. They were kind, professional and helpful throughout the process, without a whiff of judgement about the terrible financial pickle I’d got myself into. Reviewed on: 1st May 2024

Easy, understanding and helpfull

Easy, understanding and helpfull Reviewed on: 1st May 2024

I realised that I wouldn’t be able to afford repayme...

I realised that I wouldn’t be able to afford repayments on my buy now pay later goods and credit cards/loans,so I decided to get help from Stepchange.very easy to do too.Just tell them how much you owe and the names of the companies you owe money too and they sort everything out for you.Create a budget and pay what you can realistically afford.Stepchange take care of all the letters which are sent to creditors on your behalf.They even give you an idea as to when the debt will be paid off.Takes the worry out of creditors pestering you with phone calls as I’ve never received one call from a creditor since Stepchange helped me with my situation.No fees are included as they are a charity.If you are struggling with payments which you can no longer afford,then get in touch with them and they will definitely be able to help.You don’t even have to talk to them over the phone as everything can be done via email.Highly recommended and very professional service.I am truly thankful for the service they provide. Reviewed on: 1st May 2024

Don’t fight alone

Was worried about money spoke to stepchange and we’re very helpful and didn’t judge you. Also very helpful when important thing crop up. Take the stress out of dealing with other companies on your behave. Reviewed on: 1st May 2024

Can talk to a contact easily.

Can talk to a contact easily. Everything is accessible online, Reviewed on: 1st May 2024

was veryworried,but Stepchange made it so easy.

was veryworried,but Stepchange made it so easy. Advice was spot on,and the whole process was very rewarding Reviewed on: 1st May 2024

They consolidate and manage my debts.

They consolidate and manage my debts. They helped me to get my life back. As I was depressed with no solution. Other companies still wanted to exploit my vulnerability. Reviewed on: 1st May 2024

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