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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Keep up the good work you've started

You make us sleep, and no more nightmares Reviewed on: 2nd May 2024

Positive Experience

Very positive adviser who listened to my circumstances and assisted me with getting my debt management plan review completed. Reviewed on: 2nd May 2024

I was in lot of credit card debt was unable to make...

I was in lot of credit card debt was unable to make minimum payments. StepChange got all my debts and negotiated payments. Reviewed on: 2nd May 2024

StepChang,Life changing

StepChange…Are amazing! From first contact to ongoing support! Have helped me get my Debt problem under control and have some peace of mind !Would highly recommend to anyone! Reviewed on: 2nd May 2024

Everything went smoothly.

Everything went smoothly. Great friendly staff Reviewed on: 2nd May 2024

A way out of debt hell

I was in uncontrollable debt and with no hope of getting out of it. I had taken out loans and maxed credit cards just to get by, to by food and necessities for the family, and every month was getting tougher and tougher. When my wife and I split, I was left with responsibility for the kids, and with a crushing debt. Step Change immediately gave me hope and took control. The interest piling on the debts was stopped and a debt management plan put in place. 5 years later, I have no debt whatsoever, and I've booked the first summer holiday for us away in the Sun this July for many years- all paid without any debt. I have savings now, and now my money isn't servicing debt, I have more money going into the savings each month than I used to have to get by when crushed by debt. The DMP and StepChange have literally changed my life, from one filled with constant worry and anxiety, to one of hope and security. Reviewed on: 2nd May 2024

Help which was really needed

I thank StepChange Debt Management for helping to manage my accounts, that I don't have to be worrying each month on how I would be able to pay. Reviewed on: 2nd May 2024

They have taken all the pressure and worry off my sh...

They have taken all the pressure and worry off my shoulders and every statement I receive I feel good that I am managing my money and paying off my debts Reviewed on: 2nd May 2024

A Brilliant Organisation

Stepchange have been a great help to me sorting out my debt problems.They were so helpful and do not judge anyone. Reviewed on: 2nd May 2024

Very friendly and professional staff

Very friendly and professional staff Reviewed on: 2nd May 2024

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