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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15106 reviews)

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4.95

Based on 15,106 reviews, last reviewed 6th May 2026

12567% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

very understanding and helpful very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and an... Read more Reviewed on: 6th May 2026

Latest lowest rating:

1

DONT USE - TAKEN TO OMBUDSMAN They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15106)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Help with debts

Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024

Great advice and assistance...

Extremely helpful, understanding and committed to get the best solution for my situation. Clear and concise advice and a very easy online system to use. Reviewed on: 1st May 2024

Stepchange really helped me and excellent client bac...

Stepchange really helped me and excellent client back up Reviewed on: 1st May 2024

THE BEST MOVE I HAVE EVER MADE

Contacting Stepchange was the best thing i ever did. I always believed i could manage my creditors but what i did not allow for was a close sequence of life changing events. Such as relationship breakdown, redundancy, serious ill health..all these events changed everything as i could borrow my way out. Well that doesnt work so i swallowed my pride and with the excellent help and guidance started DMP . I am happy to report my debt is now under full control and allows me to live a worry free life. I cannot thank them enough. Reviewed on: 1st May 2024

Debt free now

Helped clear my debt from various companies while still able to live life without worrying even allowing me to pay less during covid as unable to work paid for 6 years no debt free and saving due to the budgeting tips they gave Reviewed on: 1st May 2024

A new life

I always dreaded opening letters or answering the phone. I was sinking with no way out. I couldn’t talk to my wife about my debts I felt ashamed by . StepChange changed that and I’m starting to enjoy like again, living in the moment rather than worrying about tomorrow . Reviewed on: 1st May 2024

Brilliant service and very helpful staff

Brilliant service and very helpful staff Reviewed on: 1st May 2024

Made everything so easy to manage and to talk about...

Made everything so easy to manage and to talk about I suffer with mental health they helped by being quick professional al and by making it simple Reviewed on: 1st May 2024

They have been able to help me turn my life around a...

They have been able to help me turn my life around and see a future with my debts paid off. It will take time but there is a final solution to be debt free Reviewed on: 1st May 2024

Amazing kind people

I have mental health issues and have been taken advantage of by the wrong people, step change have been amazing and I can't use the phone but they have been happy to email me Reviewed on: 1st May 2024

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